Healthcare Administrative Assistant II - Patient Experience

Brown-University-Health-1; Fall River (MA); On-site; USD 28,000 - 41,000; Part time

Job summary

Brown University Health is seeking a seasoned administrative leader to support front-line staff and promote efficient patient care at Saint Anne's Hospital in Fall River. The role emphasizes compassionate service and accuracy while modeling the organization’s values.

The position requires strong communication, teamwork, and the ability to train staff on new processes to improve patient experiences. Work schedule is three days per week, day shift, on-site in Fall River, MA.

Qualifications

• 3-5 years experience in related field.
• Excellent phone and face-to-face customer service skills.
• Excellent communication skills with attention to details both verbally and in writing.
• Ability to work independently and take initiative in the absence of management.
• Good judgment and problem-solving skills.
• Possess good organization skills and time management.
• Ability to develop and train administration staff new processes to promote efficiency and patient experience.

Responsibilities

• Provide leadership and support to administrative staff to promote efficiency and accuracy in patient interactions.
• Communicate effectively with patients and internal customers to ensure a courteous environment.
• Perform other duties as assigned.

Skills

Customer service

Communication

Time management

Staff training

Independence

Education

High School Diploma or Associates Degree

Job description

Brown University Health is seeking a seasoned administrative leader to support front-line staff and promote efficient patient care at Saint Anne's Hospital in Fall River. The role emphasizes compassionate service and accuracy while modeling the organization’s values.

The position requires strong communication, teamwork, and the ability to train staff on new processes to improve patient experiences. Work schedule is three days per week, day shift, on-site in Fall River, MA.