SAH Administrative Assistant II

Rhode Island Hospital; United States; On-site; USD 28,000 - 41,000; Part time

Job summary

Rhode Island Hospital is seeking an administrative leadership-facing role to support staff, promote efficiency, accuracy, and excellent patient service. The position emphasizes compassionate, respectful interactions and role modeling the organization’s values for patients and colleagues.

The successful candidate will guide staff in delivering smooth day-to-day operations, handle communications with diverse customers, and develop new processes to improve patient experience while maintaining high

Qualifications

• 3-5 years experience in related field
• Excellent phone and in-person customer service
• Clear written and verbal communication
• Ability to work independently and take initiative
• Good judgment and problem-solving skills
• Strong organizational skills and time management
• Ability to train administrative staff on new processes to improve efficiency and patient experience

Responsibilities

• Demonstrates respect for patients, families, visitors, and staff to maintain a professional environment.
• Responds to internal and external customers with cultural sensitivity.
• Communicates effectively with diverse customers, using interpreters when needed.
• Performs other duties as assigned.

Skills

Customer service

Communication

Independent worker

Time management

Education

High School Diploma or Associate Degree

Job description

SUMMARY

To provide leadership and support to all administrative staff to promote efficiency and accuracy and excellent customer service to our patients and a positive patient experience to the organization.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

KEY RESPONSIBILITIES

• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversities for all customers (internal and external)
• Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs, and ages, utilizing interpreters when needed.
• Performs other duties as assigned

MINIMUM QUALIFICATIONS

• 3-5 years experience in related field
• Excellent phone and face-to-face customer service skills
• Excellent communication skills with attention to details both verbally and in writing
• Ability to work independently and take initiative in the absence of management
• Good judgment and problem-solving skills
• Possess good organization skills and time management
• Ability to develop and train administration staff new processes to promote efficiency and patient experience

EDUCATION

High School Diploma or preferably Associates Degree in related field

Pay Range

$20.32-$29.68

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Saint Annes Hospital - 795 Middle Street Fall River, Massachusetts 02721

Work Type

3 days per week 8am-430pm

Work Shift

Day

Driving Required

No

Union

1199 Seiu United Healthcare Workers East