Part-Time Health Admin Lead - Patient Experience

Brown University Health; Fall River (MA); In loco; USD 28.000 - 41.000; Part-time

Descrizione del lavoro

Brown University Health in Fall River, MA seeks a dedicated administrator to lead and support the administrative staff, promoting efficiency, accuracy, and excellent customer service for patients and the organization. This role emphasizes a positive patient experience and alignment with the organization's values.

Employees are expected to model Compassion, Accountability, Respect, and Excellence while demonstrating core success factors such as trust, collaboration, and patient/community focus in

Competenze

• 3–5 years experience in related field
• Excellent phone and face-to-face customer service skills
• Excellent communication skills with attention to details both verbally and in writing
• Ability to work independently and take initiative in the absence of management
• Good judgment and problem-solving skills
• Possess good organization skills and time management
• Ability to develop and train administration staff on new processes to promote efficiency and patient experience

Mansioni

• Commits to recognize and respect cultural diversities for all customers (internal and external)
• Communicates effectively with internal/external customers, respecting cultural differences and ages, using interpreters when needed
• Performs other duties as assigned

Conoscenze

Customer service

Communication skills

Independence

Time management

Problem-solving

Training staff

Formazione

High School Diploma or Associates

Descrizione del lavoro

Brown University Health in Fall River, MA seeks a dedicated administrator to lead and support the administrative staff, promoting efficiency, accuracy, and excellent customer service for patients and the organization. This role emphasizes a positive patient experience and alignment with the organization's values.

Employees are expected to model Compassion, Accountability, Respect, and Excellence while demonstrating core success factors such as trust, collaboration, and patient/community focus in