Healthcare Department Secretary

Brown University Health; Fall River (MA); On-site; USD 25,000 - 37,000; Full time

Job summary

Brown University Health seeks a detail-oriented administrative professional to perform and oversee clerical, information management, scheduling, and office operations for the department at Saint Annes Hospital in Fall River, MA. The role emphasizes high-quality patient service, accuracy, and efficient processes.

Responsibilities include processing reports and correspondence, managing workflow, and supporting committees and budgets.

Qualifications

• Is cooperative in interactions, treating customers with courtesy, respect and compassion.
• Is patient when responding to questions and answers questions appropriately.
• Responds to requests in a timely manner.
• Maintains a professional appearance and demeanor.
• Strives to prevent/resolve customer concerns to the customer's satisfaction.
• Attends and participates in staff meetings and in-services and/or reviews documentation as required.
• Performs analytical and decision making functions with minimal supervision.
• Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.

Responsibilities

• Ensures that appropriate information is gathered and prepared for reports, meetings, and correspondence for the patients, physicians, department and management staff in an accurate and timely fashion.
• Organizes and maintains workflow patterns, procedures and equipment that streamline the clerical process of the department and provide for maximum efficiency
• As appropriate, actively participates in Departmental & Hospital committees, projects and interviews, maintaining minutes as appropriate.
• Appropriately schedules patients and manages associated information to bring about positive outcomes in volume, revenue, and patient satisfaction.
• Investigates and resolves complaints of patients and physician regarding relevant office functions with minimal supervision.
• Participates in developing and ongoing monitoring of departmental operational and capital budgets for efficient management of office functions.
• Demonstrates ability to analyze situations, track to root cause, and implement shorts and long term solutions.
• Maintains all office and reception areas in an organized, safe and presentable state.
• Ensures that office needs are met with cooperation, flexibility, and patient satisfaction awareness.
• Responds appropriately to all demands for service in the Department, assisting with tasks as assigned by the Manager.
• Completes work assignments within an acceptable time frame.
• Uses time and resources to the best possible advantage for successful completion of job responsibilities.
• Develops and maintains efficient working relationships.
• Is reliable in respect to attendance.
• Is Reliable in respect to punctuality.
• Recognizes the importance of team efforts and partners with others to achieve positive outcomes.
• Is part of a team effort to ensure quality services.
• Offers creative solutions or alternatives to issues or concerns.
• Produces quality results.
• Continually strives to improve the quality of work.
• Accepts responsibility for all work performed and takes appropriate corrective action as needed.

Education

Two-year Secretarial Training or five years experience

Job description

Brown University Health seeks a detail-oriented administrative professional to perform and oversee clerical, information management, scheduling, and office operations for the department at Saint Annes Hospital in Fall River, MA. The role emphasizes high-quality patient service, accuracy, and efficient processes.

Responsibilities include processing reports and correspondence, managing workflow, and supporting committees and budgets.