SAH Administrative Assistant II

Brown University Health; Fall River (MA); Sur place; USD 28 000 - 41 000; Temps partiel

Résumé du poste

Brown University Health in Fall River, MA seeks a dedicated administrator to lead and support the administrative staff, promoting efficiency, accuracy, and excellent customer service for patients and the organization. This role emphasizes a positive patient experience and alignment with the organization's values.

Employees are expected to model Compassion, Accountability, Respect, and Excellence while demonstrating core success factors such as trust, collaboration, and patient/community focus in

Qualifications

• 3–5 years experience in related field
• Excellent phone and face-to-face customer service skills
• Excellent communication skills with attention to details both verbally and in writing
• Ability to work independently and take initiative in the absence of management
• Good judgment and problem-solving skills
• Possess good organization skills and time management
• Ability to develop and train administration staff on new processes to promote efficiency and patient experience

Responsabilités

• Commits to recognize and respect cultural diversities for all customers (internal and external)
• Communicates effectively with internal/external customers, respecting cultural differences and ages, using interpreters when needed
• Performs other duties as assigned

Connaissances

Customer service

Communication skills

Independence

Time management

Problem-solving

Training staff

Formation

High School Diploma or Associates

Description du poste

Summary

To provide leadership and support to all administrative staff to promote efficiency and accuracy and excellent customer service to our patients and a positive patient experience to the organization.

Summary

To provide leadership and support to all administrative staff to promote efficiency and accuracy and excellent customer service to our patients and a positive patient experience to the organization.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In Addition To Our Values, All Employees Are Expected To Demonstrate The Core Success Factors Which Tell Us How We Work Together And How We Get Things Done. The Core Success Factors Include

Instill Trust and Value Differences

Patient and Community Focus and Collaborate

Key Responsibilities

• Commits to recognize and respect cultural diversities for all customers (internal and external)
• Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs, and ages, utilizing interpreters when needed.
• Performs other duties as assigned

Minimum Qualifications

• 3-5 years experience in related field
• Excellent phone and face-to-face customer service skills
• Excellent communication skills with attention to details both verbally and in writing
• Ability to work independently and take initiative in the absence of management
• Good judgment and problem-solving skills
• Possess good organization skills and time management
• Ability to develop and train administration staff new processes to promote efficiency and patient experience

Education

• High School Diploma or preferably Associates Degree in related field

Pay Range

$20.32-$29.68

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Saint Annes Hospital - 795 Middle Street Fall River, Massachusetts 02721

Work Type

3 days per week 8am-430pm

Work Shift

Day

Driving Required

No

Union

1199 Seiu United Healthcare Workers East