SAH Administrative Assistant II

Brown-University-Health-1; Fall River (MA); On-site; USD 28,000 - 41,000; Part time

Job summary

Brown University Health is seeking a seasoned administrative leader to support front-line staff and promote efficient patient care at Saint Anne's Hospital in Fall River. The role emphasizes compassionate service and accuracy while modeling the organization’s values.

The position requires strong communication, teamwork, and the ability to train staff on new processes to improve patient experiences. Work schedule is three days per week, day shift, on-site in Fall River, MA.

Qualifications

• 3-5 years experience in related field.
• Excellent phone and face-to-face customer service skills.
• Excellent communication skills with attention to details both verbally and in writing.
• Ability to work independently and take initiative in the absence of management.
• Good judgment and problem-solving skills.
• Possess good organization skills and time management.
• Ability to develop and train administration staff new processes to promote efficiency and patient experience.

Responsibilities

• Provide leadership and support to administrative staff to promote efficiency and accuracy in patient interactions.
• Communicate effectively with patients and internal customers to ensure a courteous environment.
• Perform other duties as assigned.

Skills

Customer service

Communication

Time management

Staff training

Independence

Education

High School Diploma or Associates Degree

Job description

SUMMARY:

To provide leadership and support to all administrative staff to promote efficiency and accuracy and excellent customer service to our patients and a positive patient experience to the organization.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences
Patient and Community Focus and Collaborate

KEY RESPONSIBILITIES:

Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

• Commits to recognize and respect cultural diversities for all customers (internal and external)
• Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs, and ages, utilizing interpreters when needed.
• Performs other duties as assigned

MINIMUM QUALIFICATIONS:

• 3-5 years experience in related field
• Excellent phone and face-to-face customer service skills
• Excellent communication skills with attention to details both verbally and in writing
• Ability to work independently and take initiative in the absence of management
• Good judgment and problem-solving skills
• Possess good organization skills and time management
• Ability to develop and train administration staff new processes to promote efficiency and patient experience

EDUCATION:

• High School Diploma or preferably Associates Degree in related field

Pay Range:

$20.32-$29.68

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Saint Annes Hospital - 795 Middle Street Fall River, Massachusetts 02721

Work Type:

3 days per week 8am-430pm

Work Shift:

Day

Driving Required:

No

Union:

1199 Seiu United Healthcare Workers East