Healthcare Admin & Scheduling Specialist

Covenant Family Solutions; Marion (IA); On-site; USD 23,000 - 32,000; Full time

Job summary

Covenant Family Solutions in Marion, IA is seeking a patient, detail-focused Administrative Support Specialist to deliver high-quality client service, verify insurance, process payments, and support scheduling and record management.

You will handle intake for Med Management and Therapy, manage portal access, and maintain HIPAA compliance while communicating clearly with clients, providers, and staff in a fast-paced clinic environment.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Proficient in Microsoft Office 365.
• Experience in health care or behavioral health preferred.
• Authorized to work in the US.

Responsibilities

• Check in clients by verifying address, phone, email, and payment info; update insurance and map to payer.
• Answer phones, take payments, handle questions, manage cancellations and telehealth links.
• Schedule and reschedule clinic clients and initial intakes.
• Process record requests and handle invoicing for external requests.
• Maintain paperwork, HIPAA, ROIs, and confidentiality limits; client portal use.
• Oversee office duties: supplies, scanning, and environment; assist with portal resets.

Skills

Customer service

Communication

Detail oriented

Time management

Professionalism

Adaptability

Evening availability

Integrity

Education

High school diploma

Associate degree preferred

Job description

Covenant Family Solutions in Marion, IA is seeking a patient, detail-focused Administrative Support Specialist to deliver high-quality client service, verify insurance, process payments, and support scheduling and record management.

You will handle intake for Med Management and Therapy, manage portal access, and maintain HIPAA compliance while communicating clearly with clients, providers, and staff in a fast-paced clinic environment.