Healthcare Admin Associate: Front Desk & Scheduling

carilionclinic; Radford (VA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

Pension Plan

Paid Time Off

Onsite fitness facilities

Health & wellness app

Childcare discounts

Continued education and training

Job summary

Carilion Clinic in Radford, VA is seeking a Healthcare Administrative Associate to support front office operations in the Family Medicine setting. You will handle patient registration, scheduling, check-in/check-out, and manage phone communication with care and accuracy.

The role requires strong customer service, knowledge of medical terminology, and proficiency in EMR and MS Office. No prior experience is required, and training will be provided in a fast-paced, collaborative environment.

Qualifications

• Education: High school diploma or GED required.
• Experience: None.
• Licensure/Certification: Not required.
• Life Support: Not required.
• Other Minimum Qualifications: Strong customer service orientation and communication skills. Knowledge of medical terminology, office procedures, and electronic medical records. Proficiency in computer data entry and Microsoft Office applications. Ability to multitask and maintain attention to detail in a fast-paced environment.

Responsibilities

• Performs front office functions including patient registration, scheduling, check-in, and check-out processes.
• Manages multi-line phone systems, screens calls, and routes messages appropriately.
• Maintains accurate patient demographic, insurance, and eligibility information.
• Collects co-payments, deductibles, and other payments and balances daily transactions.
• Coordinates referrals and obtains insurance authorizations as required.
• Maintains and organizes medical records in compliance with regulatory standards.
• Performs charge entry, coding support, and resolves billing-related issues.
• Uses electronic medical record systems for scheduling, reporting, and documentation.
• Provides directions and assistance to patients and visitors.
• Maintains reports, databases, and spreadsheets and performs basic data analysis.
• Supports administrative functions including correspondence, reports, and meeting materials.
• Assists with event coordination, scheduling logistics, and departmental projects.
• Performs basic clinical support tasks under supervision as assigned.
• Serves as a resource for team members and assists with training as needed.
• Maintains a safe, organized, and efficient work environment.

Skills

Customer service

Communication skills

Medical terminology

EMR systems

Data entry

MS Office

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Carilion Clinic in Radford, VA is seeking a Healthcare Administrative Associate to support front office operations in the Family Medicine setting. You will handle patient registration, scheduling, check-in/check-out, and manage phone communication with care and accuracy.

The role requires strong customer service, knowledge of medical terminology, and proficiency in EMR and MS Office. No prior experience is required, and training will be provided in a fast-paced, collaborative environment.