Healthcare Front Office & Billing Associate

CP01 Carilion Medical Center; Roanoke (VA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Comprehensive benefits package

Employer funded pension plan

Paid time off

Onsite fitness facilities

Job summary

Carilion Clinic in Roanoke, VA seeks a Healthcare Administrative Associate for Anticoagulation Services to support front office operations and patient flow. The role includes registration, scheduling, check-in/out, and basic administrative tasks in a busy environment.

Responsibilities cover patient data accuracy, payments, referrals, and insurance authorizations, with emphasis on service quality and team collaboration within Anticoagulation Services.

Qualifications

• Education: High school diploma or GED required.
• Experience: None.
• Licensure/Certification: Not required.
• Strong customer service orientation and communication skills.
• Knowledge of medical terminology, office procedures, and electronic medical records.
• Proficiency in computer data entry and Microsoft Office applications.
• Ability to multitask and maintain attention to detail in a fast-paced environment.

Responsibilities

• Supports front office operations by performing administrative, scheduling, registration, and customer service functions.
• Manages patient registration, scheduling, check-in and check-out processes.
• Handles multi-line phone systems, screens calls, and routes messages.
• Maintains patient demographics, insurance, and eligibility information.
• Collects co-payments and balances daily transactions.
• Coordinates referrals and insurance authorizations as required.

Skills

Customer service orientation

Communication skills

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Electronic Medical Records (EMR)

Job description

Carilion Clinic in Roanoke, VA seeks a Healthcare Administrative Associate for Anticoagulation Services to support front office operations and patient flow. The role includes registration, scheduling, check-in/out, and basic administrative tasks in a busy environment.

Responsibilities cover patient data accuracy, payments, referrals, and insurance authorizations, with emphasis on service quality and team collaboration within Anticoagulation Services.