Healthcare Admin Assistant - Patient Care & Data Entry

Hacienda Inc; Phoenix, Northern (AZ, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Hacienda Inc in Phoenix, AZ is seeking an Administrative Assistant to provide essential administrative and customer service support, acting as primary contact for patients, providers, and staff. Responsibilities include phone handling, data entry, records maintenance, and HIPAA-compliant privacy.

This role requires strong communication, proficiency in Microsoft Office, and detail orientation to manage multiple tasks in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent required.
• Experience in administrative, customer service, or healthcare office is preferred.
• Strong phone etiquette and communication skills are essential.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel) required.
• Accurate data entry and attention to detail are critical.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Answer incoming phone calls professionally and courteously.
• Route and transfer calls to appropriate departments or personnel.
• Perform data entry of patient information, referrals, prescriptions, and other healthcare records.
• Follow up with patients, providers, pharmacies, and insurance companies regarding prescription status.
• Maintain accurate and up-to-date electronic patient records.
• Assist with prior authorization submissions.
• Respond to routine inquiries and provide excellent customer service.
• Monitor and prioritize voicemail messages and return calls as appropriate.
• Verify information received from patients and healthcare providers for completeness and accuracy.
• Assist with general administrative duties including filing, scanning, faxing, emailing, and document management.
• Ensure HIPAA and privacy policies are followed when handling patient information.
• Support team with special projects and other administrative tasks as assigned.

Skills

Customer service

Phone etiquette

Data entry

Microsoft Office

Organization

Time management

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Job description

Hacienda Inc in Phoenix, AZ is seeking an Administrative Assistant to provide essential administrative and customer service support, acting as primary contact for patients, providers, and staff. Responsibilities include phone handling, data entry, records maintenance, and HIPAA-compliant privacy.

This role requires strong communication, proficiency in Microsoft Office, and detail orientation to manage multiple tasks in a fast-paced healthcare environment.