Healthcare Account Manager (Mid) — Client Delivery

Acentra Health; Atlanta (GA); On-site; USD 65,000 - 81,000; Full time

Job summary

Acentra Health in Georgia is seeking an Account Manager, Mid to join our growing team. The Account Representative serves as the primary point of contact between clients and Acentra Health, supporting day-to-day account management activities and building strong customer relationships.

This role is responsible for responding to client needs, coordinating resources and services, facilitating training and educational programs, and ensuring successful delivery of contracted services.

Qualifications

• 2–3 years of experience in healthcare field.
• 2–3 years of experience in business process analysis and improvements.

Responsibilities

• Develop and strengthen relationships within a client program for the client.
• Identify current and future service requirements by establishing personal rapport with key individuals who understand service requirements.
• Serve as subject matter expert to clients by providing product functionality training and service information.
• Demonstrate the impact of the company's services for cost reductions and operations improvements.
• Speak regularly with clients to provide operational updates, product updates, technical support and other account-related reports.
• Work directly with operations team to ensure adherence to contract requirements and SLAs.
• Track progress towards deliverables and operational milestones to provide weekly updates to management.
• Prepare and maintain monthly operational reports required for delivery to client based on contract performance.
• Provide billing information to finance department to ensure accurate and timely payment from clients.
• Responsible for gathering information associated with business requirements and proposals for client.
• Coordinate ad-hoc requests with the appropriate operational group and provide deliverables directly to the client.
• Facilitate the implementation process, connect operations, finance and clinical areas to the new client.
• Serve as key member of the implementation team, acting as implementation manager as needed.
• Work directly with account management team to identify up-sell and new business opportunities.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Skills

Account management

Healthcare experience

Client relationship building

Communication skills

Education

Bachelor's degree

Tools

Microsoft Office

CRM software

HIPAA knowledge

Job description

Acentra Health in Georgia is seeking an Account Manager, Mid to join our growing team. The Account Representative serves as the primary point of contact between clients and Acentra Health, supporting day-to-day account management activities and building strong customer relationships.

This role is responsible for responding to client needs, coordinating resources and services, facilitating training and educational programs, and ensuring successful delivery of contracted services.