Senior EAP Account Manager - Client Relations & Training

Acentra Health; Atlanta (GA); On-site; USD 80,000 - 90,000; Full time

Job summary

Acentra Health in Georgia is seeking a Senior Account Representative (EAP) to serve as the primary liaison between clients and the company, handling account management, training, outreach coordination, and administrative support. The role requires statewide engagement with client organizations and travel across Georgia.

The position emphasizes building strong relationships, coordinating resources, and delivering educational seminars and wellness programs to promote employee well-being and

Qualifications

• Master's Degree in Counseling, Social Work, Psychology, Human Services, Marriage and Family Therapy, or related behavioral health field required.
• 2+ years of experience working in account management
• 2+ years of behavioral health, employee assistance programs (EAP), or healthcare experience
• 2+ years of experience presenting trainings, workshops, or educational programs to groups of varying sizes

Responsibilities

• Serve as the primary liaison between assigned clients and Acentra Health.
• Build and maintain strong relationships with client stakeholders and leadership teams.
• Respond to client inquiries and coordinate support services to ensure timely resolution of requests.
• Proactively engage clients to promote program utilization, awareness, and satisfaction.
• Support outreach activities and engagement initiatives that strengthen client relationships.
• Coordinate internally with clinical, operational, reporting, marketing, and leadership teams to meet client needs and contractual commitments.
• Coordinate, schedule, and facilitate educational seminars, workshops, trainings, and wellness presentations.
• Conduct onsite visits to client organizations, institutions, satellite locations, and administrative offices.
• Support and participate in health fairs, employee engagement events, benefit fairs, and promotional activities.
• Distribute communication materials, promotional resources, and educational content to clients and stakeholders.
• Customize and distribute monthly and quarterly communication materials and tip sheets.
• Provide administrative support to the Account Management team.
• Assist with reporting, scheduling, project coordination, and account management activities.
• Enter and maintain client and employee population data within designated systems.
• Assemble RFP responses and supporting documentation as assigned.
• Proofread reports, presentations, and client-facing materials.
• Order, manage, and coordinate shipment of marketing and educational materials.
• Participate in mandatory trainings and meetings and document meeting notes as required.
• Support office and departmental projects as assigned.
• Serve as an interface with internal departments including Clinical Operations, IT, Marketing, Purchasing, Facilities, Reporting, and Client Services.
• Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.
• Assist with special projects and strategic initiatives as assigned.

Skills

Account management

Relationship management

Training facilitation

Outreach coordination

Client services

Education

Master's Degree in Counseling, Social Work, Psychology, Human Services, Marriage and Family Therapy, or related behavioral health field

Tools

Microsoft Office Suite

SharePoint

Virtual meeting platforms

Job description

Acentra Health in Georgia is seeking a Senior Account Representative (EAP) to serve as the primary liaison between clients and the company, handling account management, training, outreach coordination, and administrative support. The role requires statewide engagement with client organizations and travel across Georgia.

The position emphasizes building strong relationships, coordinating resources, and delivering educational seminars and wellness programs to promote employee well-being and