Account Care Leader: Customer-Centric Team Lead

PruittHealth; Vidalia (GA); On-site; USD 50,000 - 64,000; Full time

Job summary

PruittHealth is seeking an Account Care Leader in Georgia to supervise the Account Care Specialist team, resolve customer inquiries, and drive service excellence. The role requires strong leadership, communication, and collaboration with cross-functional partners.

You will monitor performance, ensure adherence to policies, and contribute to process improvements to support the department and company mission.

Qualifications

• 3-5 years’ work experience in customer service or a call center environment.
• Experience in a medical distribution field is preferred; familiarity with healthcare services.

Responsibilities

• Lead and monitor Account Care Specialist Team.
• Respond to customer questions concerning products, pricing, and order status.
• Communicate product/service knowledge and maintain daily activity reports.
• Ensure compliance with company policies and regulatory requirements.
• Collaborate with other departments on projects to improve efficiency.

Skills

Leadership

Communication skills

Customer service

Decision making

Team supervision

Education

Highschool degree or equivalent

Tools

Microsoft Office

Job description

PruittHealth is seeking an Account Care Leader in Georgia to supervise the Account Care Specialist team, resolve customer inquiries, and drive service excellence. The role requires strong leadership, communication, and collaboration with cross-functional partners.

You will monitor performance, ensure adherence to policies, and contribute to process improvements to support the department and company mission.