Healthcare Account Manager — Client Success

Florida Community Care, LLC.; Miami (FL); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Independent Living Systems (ILS) in Miami, FL is seeking a Consumer Services Account Manager to bridge the gap between the organization and consumers, managing and enhancing client relationships within healthcare and social assistance programs.

The role emphasizes strategic account management, cross-functional collaboration, and ensuring compliant, high-quality consumer services across diverse populations, with potential Spanish language support.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, Social Work, or a related field.
• Minimum of 3 years experience in account management or client services within the healthcare industry.
• Proven ability to manage multiple accounts and prioritize tasks effectively in a fast-paced environment.
• Excellent communication and interpersonal skills to engage with diverse consumer populations and internal stakeholders.

Responsibilities

• Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
• Manage and nurture relationships with consumer accounts, acting as the primary point of contact to address inquiries, concerns, and service needs.
• Develop and implement account strategies that align with consumer expectations and organizational goals within the healthcare and social assistance industry.
• Coordinate with cross-functional teams including service delivery, compliance, and marketing to ensure consistent and effective consumer service experiences.
• Monitor account performance metrics and consumer feedback to identify trends, areas for improvement, and opportunities for service enhancement.

Education

Bachelor’s degree in Business Administration, Healthcare Management, Social Work, or a related field

Minimum of 3 years experience in account management or client services within the healthcare industry

Excellent communication and interpersonal skills

Job description

Independent Living Systems (ILS) in Miami, FL is seeking a Consumer Services Account Manager to bridge the gap between the organization and consumers, managing and enhancing client relationships within healthcare and social assistance programs.

The role emphasizes strategic account management, cross-functional collaboration, and ensuring compliant, high-quality consumer services across diverse populations, with potential Spanish language support.