Healthcare Consumer Success Manager

Independent Living Systems, llc

Miami (FL)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Independent Living Systems (ILS) is seeking a Consumer Services Account Manager to bridge the organization and consumers by managing client relationships and delivering tailored service solutions. The role emphasizes driving satisfaction, loyalty, and growth while ensuring regulatory compliance and coordination with service delivery, compliance, and marketing teams.

The ideal candidate will have a healthcare background, a Bachelor's degree, 3+ years in account management, and strong

Qualifications

Bachelor’s degree in a related field required.
Minimum of 3 years experience in account management or client services in healthcare.
Ability to manage multiple accounts and prioritize tasks in a fast-paced environment.
Excellent communication and interpersonal skills with diverse populations.

Responsibilities

Manage and nurture relationships with consumer accounts; primary point of contact for inquiries and service needs.
Develop and implement account strategies aligned with consumer expectations and organizational goals.
Coordinate with cross-functional teams to ensure consistent consumer service experiences.
Monitor account performance metrics and consumer feedback to identify trends and opportunities.
Prepare detailed reports for senior management on account status and growth opportunities.