Healthcare Access & Systems Coordinator

Med-Metrix; Williamstown (NJ); Remote; USD 42,000 - 62,000; Full time

Job summary

Med-Metrix is seeking an Access Coordinator to support and coordinate user access to client systems and software. You will troubleshoot access issues and provide new user setup across EMR and practice management platforms, while maintaining PHI security and HIPAA compliance.

The role emphasizes strong communication, discretion with sensitive information, and collaboration with multiple branches. A medical office background and proficiency with Word, Excel, and Outlook are preferred.

Qualifications

• High school diploma or equivalent.
• 2-3 years of relevant administrative support experience including answering calls.
• Administrative experience in Medical Office environment preferred.
• Medium to Advanced skill level in Microsoft Word, Excel and Outlook.
• Strong ethics and the ability to handle highly sensitive information with discretion and confidentiality.
• Ability to navigate the internet proficiently.
• Strong interpersonal skills and ability to communicate well at all levels.
• Strong problem solving and creative skills with sound judgment.
• High level of integrity and dependability with urgency and results orientation.
• Excellent written and verbal communication skills.

Responsibilities

• Support and coordinate access and maintenance for users to client systems and software.
• Troubleshoot user access to the systems when issues arise.
• Provide new user access support to employees when needed.
• Coordinate new user setup in internal and external systems (EMR, Practice Management Systems, payor websites, etc).
• Coordinate termination of users in internal and external systems, including portal access.
• Provide weekly access/delays updates to management team.
• Document and track system access issues to identify recurring problems.
• Maintain portal training documents for the practice and patient handouts.
• Understand and comply with HIPAA policies and procedures at all times.
• Limit viewing of PHI to the minimum necessary to perform duties.

Skills

MS Word

MS Excel

MS Outlook

Customer service

Communication

HIPAA compliance

Problem solving

Administrative support

Education

High school diploma

Job description

Med-Metrix is seeking an Access Coordinator to support and coordinate user access to client systems and software. You will troubleshoot access issues and provide new user setup across EMR and practice management platforms, while maintaining PHI security and HIPAA compliance.

The role emphasizes strong communication, discretion with sensitive information, and collaboration with multiple branches. A medical office background and proficiency with Word, Excel, and Outlook are preferred.