Access & Systems Onboarding Coordinator

Med-Metrix; New Jersey; Remote; USD 30,000 - 39,000; Full time

Job summary

Med-Metrix is seeking an Access Coordinator to support and coordinate access for users to client systems and software. The role emphasizes troubleshooting access, setting up new users, and terminating access in multiple systems including EMR and payor portals.

The ideal candidate will have 2-3 years of administrative support experience, preferably in a medical office, with strong communication skills and a high level of discretion regarding PHI under HIPAA guidelines.

Qualifications

• 2-3 years of relevant administrative support experience including answering calls
• Administrative experience in Medical Office environment preferred
• Strong written and verbal communication skills

Responsibilities

• Support and coordinate access and maintenance for users to client systems and software
• Troubleshoot user access to systems when issues arise
• Provide new user access support to employees
• Coordinate new user setup in internal and external systems (EMR, Practice Management, payor websites, etc.)
• Coordinate termination of users in all systems and portals
• Provide weekly access/delays to management team
• Educate the team on changes from client Systems
• Maintain portal training documents and patient handouts
• Troubleshoot and document access issues; open tickets and update managers/providers
• Answer phones and triage calls; provide coverage as needed
• Adhere to HIPAA policies; handle PHI with discretion

Skills

Interpersonal skills

Problem solving

Discretion and confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Med-Metrix is seeking an Access Coordinator to support and coordinate access for users to client systems and software. The role emphasizes troubleshooting access, setting up new users, and terminating access in multiple systems including EMR and payor portals.

The ideal candidate will have 2-3 years of administrative support experience, preferably in a medical office, with strong communication skills and a high level of discretion regarding PHI under HIPAA guidelines.