Client Associate- General

Full Circle CX; United States; Remote; USD 25,000 - 39,000; Part time

Job summary

Full Circle CX is seeking a Client Associate to be the frontline of client communication, handling onboarding and daily operational support from a remote home office. You will serve as the main liaison for client accounts and coordinate with internal teams to ensure satisfaction.

The role requires a neutral English accent, at least 1 year of customer service experience, and strong communication skills. Typing at 40 wpm and multitasking ability are preferred, with a background check required.

Qualifications

• Neutral English accent is required.
• 1+ years of customer service experience.
• Typing speed of at least 40 wpm.
• Passionate about customer service.
• Excellent verbal and written communication skills.

Responsibilities

• Answer customer calls, capture leads, take orders, and schedule appointments from home.
• Make outbound calls for follow-ups and reminders.
• Serve as primary contact for assigned client accounts.
• Assist with client onboarding, setup, and implementation.
• Respond to client inquiries via email, phone, chat or tickets.
• Maintain knowledge of client expectations and service details.
• Collaborate with internal teams to resolve client issues and ensure satisfaction.

Skills

Customer service

Communication

Typing 40 wpm

Multitasking

Background check

Job description

This is a remote position.

Client Associate Location: Remote Employment Type: Contract 20- 40hrs per week Department: Operations Reports to: Department Leader

About Us

At Full Circle, we believe in delivering exceptional customer experiences that build lasting relationships. A contact center and customer experience partner built to do more than just answer the phone — we represent your brand, protect your time, and prioritize your clients.

Job Summary

We are seeking a detail-oriented and personable Client Associate to join our team. This individual will be the front line of communication for our clients, ensuring their needs are met with excellence and efficiency. You will assist with onboarding, client communications, and daily operational support, acting as a key liaison between our internal teams and our clients.

Key Responsibilities

• You will be taking customer calls, capturing incoming leads, taking orders, and scheduling appointments, while working from the comfort of your own home.
• Make outbound calls for follow-ups, appointment reminders, or outreach as required.
• Serve as a primary point of contact for assigned client accounts.
• Support client onboarding, setup, and implementation processes.
• Respond promptly to client inquiries via email, phone, chat, or ticketing systems.
• Maintain detailed knowledge of client expectations, preferences, and service details.
• Collaborate with internal teams to resolve client issues and ensure satisfaction.

Requirements Qualifications

• Neutral English accent is required.
• 1+ years of customer service experience.
• Can type at least 40 wpm.
• Passionate about customer service.
• Excellent communication and interpersonal skills; verbal and written.
• Ability to manage multiple accounts and priorities simultaneously.
• Strong organizational and time-management abilities.
• Ability to sit for long periods and pass a background check.

Benefits

This is a Bring Your Own Device (BYOD) role. All team members are required to use their own computer, which must meet our system requirements to ensure compatibility with company applications and tools.

Specific Requirements listed here:

• Quiet private workspace
• USB Headset with Noise Cancellation feature
• Dual monitors
• Working Webcam
• Microsoft Windows computer – NO MacBooks
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Originally posted on Himalayas