Patient Care Coordinator (Rheumatology)

Winning Assistants, Inc.; United States; Remote; USD 7,000 - 8,000; Full time

Job summary

Winning Assistants seeks a Patient Care Coordinator for a remote rheumatology practice. The role supports patient intake, scheduling, insurance verification, and clinical documentation. Work is 8:00 AM–5:00 PM ET, Monday–Friday, with a $5–$6 hourly rate and a preference for candidates in the Philippines.

The ideal candidate will manage EMR data in NextGen, coordinate care with providers, and ensure accurate medical records while delivering compassionate patient service.

Qualifications

• Experience in healthcare roles and strong English communication.
• Proficient with EMR systems, especially NextGen.
• Attention to medical terminology and patient data accuracy.

Responsibilities

• Greet and intake patients, collect medical information, and update the EMR.
• Schedule appointments and coordinate with providers and labs.
• Verify insurance benefits and process prior authorizations.
• Assist with medication orders, referrals, and chart management.
• Communicate with patients via phone, email, or text and maintain records.

Skills

EMR systems

Medical terminology

Patient communication

Scheduling

Documentation accuracy

Insurance verification

Prior authorizations

Clinical documentation

Tools

NextGen EMR

Availity

Job description

Job Title: Patient Care Coordinator (Rheumatology)

Position Type: Full‑Time

Work Hours: 8:00 AM to 5:00 PM Eastern Daylight Time

Work Days: Monday to Friday

Salary: $5 – $6 per hour, depending on experience

Workplace: Remote

Preferred Candidate Location: Philippines

Our client is seeking a highly organized, detail‑oriented, and compassionate Patient Care Coordinator to support a busy rheumatology practice specializing in the treatment of autoimmune and musculoskeletal conditions.

This role is ideal for someone with a healthcare background who enjoys working closely with patients, providers, and healthcare teams while supporting both clinical and administrative operations. The Patient Care Coordinator will play a critical role in patient intake, medical documentation, appointment coordination, insurance verification, prior authorizations, and ongoing patient communication.

Scope of Work / Responsibilities

Patient Intake & Clinical Documentation

• Conduct patient intake and gather relevant medical information
• Update medications, allergies, medical history, and medical conditions within the NextGen EMR system
• Document the reason for consultations and follow‑up visits accurately
• Enter diagnoses and physician comments as directed by providers
• Assist with chart preparation and real‑time documentation support during patient visits
• Maintain accurate and up‑to‑date patient records within the EMR

Patient Scheduling & Care Coordination

• Schedule patient appointments and manage provider calendars
• Send appointment reminders and coordinate follow‑up visits
• Assist with patient inquiries regarding appointments and care coordination
• Communicate professionally with patients, providers, pharmacies, laboratories, and external healthcare organizations
• Request and obtain medical records from other clinics and healthcare facilities

Insurance Verification & Prior Authorizations

• Verify patient insurance eligibility and benefits
• Process prior authorization requests and insurance‑related documentation
• Assist with claims processing and insurance follow‑up activities
• Maintain accurate insurance records and supporting documentation

Medication, Referrals & Administrative Support

• Assist with medication orders, prescription workflows, and refill requests
• Support referral coordination and laboratory order processing
• Ensure orders, documentation, and follow‑up actions are completed accurately
• Manage patient correspondence through phone, email, and text communication
• Support general administrative projects and operational tasks as needed

Cross‑Functional Team Support

• Cross‑train in additional office functions to provide coverage and support when needed
• Assist with workflow management and operational improvements
• Support providers and staff by maintaining organized documentation and efficient processes

Top 3 Priorities

1. Patient Intake & Clinical Documentation
   • Ensure patient records are complete, accurate, and properly maintained while supporting providers with clinical documentation and chart preparation.
2. Patient Scheduling & Care Coordination
   • Provide exceptional patient support through scheduling, appointment management, follow‑ups, and communication with patients and healthcare partners.
3. Insurance Verification & Prior Authorizations
   • Manage insurance‑related workflows efficiently to ensure patients receive timely access to care and services.

Requirements

Required Skills & Experience

• Previous experience as a Medical Assistant, Medical Receptionist, Medical Administrative Assistant, Medical Scribe, Patient Care Coordinator, Nurse, Pharmacist, Pharmacy Technician, or similar healthcare role
• Strong understanding of healthcare workflows, patient communication, and medical terminology
• Experience supporting providers in a clinical or medical office setting
• Experience with EHR/EMR systems required; NextGen EMR strongly preferred
• Comfortable updating patient histories, medications, allergies, diagnoses, and provider notes
• Strong documentation accuracy and attention to detail
• Experience supporting clinical documentation and chart management workflows
• Experience with insurance verification, eligibility checks, and prior authorizations
• Familiarity with claims processing and healthcare administrative workflows
• Experience using Availity or similar insurance platforms preferred
• Excellent spoken and written English communication skills
• Strong phone etiquette and patient‑facing communication skills
• Comfortable interacting directly with patients through phone and video communication
• Professional, compassionate, and service‑oriented demeanor
• Experience with NextGen Office, Availity, Clinect, Broadvoice, or other healthcare scheduling, insurance, and documentation platforms

Ideal Candidate Profile

• Honest, trustworthy, reliable, and accountable
• Professional and compassionate
• Team player with a positive attitude
• Highly organized and detail‑oriented
• Quick learner of new systems and processes
• Can work independently while supporting a collaborative healthcare team
• Committed to delivering exceptional patient service and maintaining confidentiality

Preferred Qualifications

• Prior experience working in a rheumatology or specialty medical practice
• Medical Assistant, Nurse, Pharmacist, Pharmacy Technician, or other healthcare background
• Experience supporting clinical documentation and diagnosis coding workflows
• Comfortable working on camera and interacting directly with patients

Basic Requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Must submit an NBI clearance and/or local police clearance background check before onboarding (mandatory)
• Must be available for video meetings with camera on
• Must remain in a virtual video conference room with camera on for the entire shift

Technical Requirements

• Device: Reliable laptop or desktop computer
• Internet: High‑speed connection (minimum 25Mbps)
• Audio: Noise‑canceling headset
• Video: Webcam for virtual meetings
• Workspace: Quiet, professional environment

Benefits

• Dedicated HR & Contractor Support Team
• Premium VPN Access (optional)
• HIPAA & Cybersecurity Training + Certification (provided)
• Top1% VA Performance Training
• Client‑Approved U.S. Holidays
• Client‑Approved Paid or Unpaid Time Off (optional)
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client‑specific SOP support
• Optional Performance‑Based Incentives
• All resources and allowances listed are optional contractor perks and not employee benefits