Health Unit Coordinator II: Patient Care & Coordination

Franciscan Alliance, Inc.; Michigan City (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Franciscan Health Michigan City Campus seeks a Health Unit Coordinator II to provide operational support within the unit, serving as a first-line customer service advocate and ensuring accurate patient location tracking in Epic. This full-time day position collaborates with nursing staff, physicians, and departments to promote quality care and patient experience.

The role requires relevant healthcare exposure, CNA certifications, BLS, and NAHUC or EKG credentials as applicable, supporting

Qualifications

• High School Diploma or GED required.
• 1 year related healthcare experience preferred.
• BLS Certification (American Heart Association) required.
• CNA Certification (IL) required.
• NAHUC Certification.
• EKG Monitoring Certification.
• CNA Certification (IN) required.

Responsibilities

• Respond to call lights and direct the inquiry to the appropriate party; activate alerts; monitor tube system where applicable and utilize proper response etiquette.
• Answer questions utilizing appropriate response standards, and coordinate the activities of nursing staff, physicians, hospital departments, patients, and visitors to act as a first line customer service advocate.
• Facilitate communication of patient information, working within the unit, as well as with other units and departments.
• Answer multi-line telephones addressing the caller’s questions or directing the caller to the appropriate party.
• Provide unit support by assisting with bed assignments and maintaining accurate patient locations in Epic.
• Assist in the onboarding and training of new employees to ensure all employees receive consistent and accurate information.
• Full-time, Days

Skills

Customer service

Communication

Team coordination

Education

High School Diploma or GED

CNA Certification (IL)

CNA Certification (IN)

BLS (American Heart Association)

NAHUC Certification

EKG Monitoring Certification

Tools

Epic EMR

Job description

Franciscan Health Michigan City Campus seeks a Health Unit Coordinator II to provide operational support within the unit, serving as a first-line customer service advocate and ensuring accurate patient location tracking in Epic. This full-time day position collaborates with nursing staff, physicians, and departments to promote quality care and patient experience.

The role requires relevant healthcare exposure, CNA certifications, BLS, and NAHUC or EKG credentials as applicable, supporting