Health Unit Coordinator I: Patient Care & Frontline Support

Franciscan Alliance, Inc.; Indianapolis (IN); On-site; USD 25,000 - 33,000; Full time

Job summary

Franciscan Health Indianapolis Campus is seeking a Health Unit Coordinator I to provide operational support on the unit, maintain quality of care, and serve as a first-line customer service advocate to promote excellence in the patient experience.

Responsibilities include responding to call lights, coordinating with nursing staff, physicians, departments, and visitors; assisting with bed assignments and patient locations in Epic; and supporting onboarding of new employees to ensure consistent

Qualifications

• Required High School Diploma/GED
• 1 year Healthcare or related experience Preferred
• Basic Life Support Program (BLS) - American Heart Association
• National Association of Health Unit Coordinators (NAHUC) - National Association of Health Unit Coordinators
• Certified Nursing Assistant (CNA) - State Licensing Board

Responsibilities

• Respond to call lights and direct the inquiry to the appropriate party; activate alerts; monitor tube system where applicable and utilizes proper response etiquette.
• Answer questions utilizing appropriate response standards, and coordinate the activities of nursing staff, physicians, hospital departments, patients, and visitors to act as a first line customer service advocate.
• Facilitate communication of patient information, working within the unit, as well as with other units and departments.
• Answer multi-line telephones addressing the caller's questions or directing the caller to the appropriate party.
• Provide unit support by assisting with bed assignments and maintaining accurate patient locations in Epic.
• Assist in the onboarding and training of new employees to ensure all employees receive consistent and accurate information.

Skills

Customer service

Communication

Unit coordination

Education

High School Diploma/GED

BLS - American Heart Association

NAHUC - National Association of Health Unit Coordinators

CNA - State Licensing Board

Tools

Epic

Job description

Franciscan Health Indianapolis Campus is seeking a Health Unit Coordinator I to provide operational support on the unit, maintain quality of care, and serve as a first-line customer service advocate to promote excellence in the patient experience.

Responsibilities include responding to call lights, coordinating with nursing staff, physicians, departments, and visitors; assisting with bed assignments and patient locations in Epic; and supporting onboarding of new employees to ensure consistent