Health Unit Coordinator (HUC), Psychiatry - 6 Ridgeway, Full Time, Days, AFSCME

UC Health; Cincinnati (OH); On-site; USD 34,000 - 45,000; Full time

Job summary

UC Health in Cincinnati is seeking a Health Unit Coordinator to facilitate daily unit operations through receptionist and clerical support. The role requires 1-2 years of customer service experience and a high school diploma; HUC education is preferred.

Strong communication, computer, and organizational skills are essential. The HUC will handle chart preparation, patient flow coordination, and interdepartmental communications while maintaining confidentiality and using hospital information

Qualifications

• 1-2 years equivalent customer service experience.
• High school diploma or equivalent required; HUC education from college or vocational school preferred.
• Knowledge of medical terminology preferred.
• Demonstrates initiative and self-starting attitude.
• Proficient with Microsoft Word, Excel, Outlook and database management.
• Completes yearly mandatory unit specific, hospital and safety education.

Responsibilities

• Works effectively with the team to accomplish daily unit tasks and goals.
• Communicates clearly and courteously with patients, visitors and staff.
• Performs clerical/non-clinical support for patient services under nursing supervision.
• Prepares charts, files, forms and reports per policy; coordinates in-hosptial transportation and discharge activities.
• Maintains confidentiality and uses hospital information systems appropriately.

Skills

Initiative

Interpersonal skills

MS Office

Time management

Medical terminology

HIPAA compliance

Education

High school diploma or equivalent

HUC education from college or vocational school preferred

Job description

Job Description

The Health Unit Coordinator (HUC) facilitates the efficient functioning of a patient care unit by performing receptionist and clerical/non-clinical support activities. The Health Unit Coordinator has knowledge of age-specific needs of the patient population. At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world‑class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable and diverse place of employment.

Location

Cincinnati, OH, United States

Qualifications

Education: High school diploma or equivalent required. HUC education from college or vocational school preferred.

Years of Experience: 1-2 years equivalent customer service experience.

Required Skills And Knowledge

• Takes initiative on tasks with minimal supervision; self-starter.
• Demonstrated excellent interpersonal communications skills both written and verbal required.
• Demonstrated excellent computer skills with Microsoft Software packages, including Word, Excel, Outlook and database management.
• Demonstrated time management skills and ability to handle multiple tasks in a demanding environment are essential.
• Knowledge of medical terminology preferred
• Completes yearly mandatory unit specific, hospital and safety education
• BLS (if not certified at hire, can receive training during orientation)

Responsibilities

Working effectively with the team/work group to accomplish daily team/unit tasks: working proactively to achieve the team/unit goals and facilitate group cohesiveness.

Communication/Coordination

Supports the patient care environment by communicating clearly, courteously and effectively, verbal and through written and computer documentation, while maintaining confidentiality of information. Provides prompt, courteous communication to patients, visitors and personnel. Keeps the Admitting office informed of patient activity on the unit through the Hospital information system. Communicates with the Environmental and Nutritional Services to ensure appropriate activities occur. Utilizes computer access appropriately for lab, diagnostics, etc. Contact IS&T Help Desk when computer workstations on other devices require repair or malfunction. Answers the intercom and telephone with UCMC standard timeframes and courteously transmits information to the appropriate recipient. Utilizes an appropriate and timely manner, the correct paging or intercom system to notify other health care members as requested. Pages the resuscitation team during cardiac arrests and remains available at the nurse station for further instructions. Facilitates interdepartmental communication by providing information (e.g. phone messages) to appropriate clinicians.

Clerical

Support-provides clerical/non-clinical support for the provision with patient services under the supervision of the nursing management. Assembles the patient chart with appropriate forms according to policy, providing additional forms as necessary. Prepares charts for patients scheduled for the operating room, special studies/therapies, transfer or discharge. Prepares maintains and files forms and reports in patient charts. Collaborates with all disciplines for STAT priorities, including medications, IVs, labs, scheduling of tests, et cetera. Dispositions patients through appropriate computer systems to promptly process admissions, discharges, deaths and transfers. (i.e. prepares lab labels, daily charge documents, register, disposition and process charges, maintain unit log [OB]. Facilitates scheduled studies and therapies by scheduling and coordinating in-house transportation for patients. Assists in coordination of discharge process. Should process discharges appropriately, assuring that all of the patient's records is sent to the Medical Records department. Maintains presence at clerical stations arranges coverage for short absences or notifies charge nurse of absence. Performs audit of and follow-up on missing medical record documents (consent, advance directives, etc.) Assists with retrieving information for clinicians via EPIC and other clinical information systems. Adheres to dress code. Completes annual competencies as required by the organization.