Patient Flow Coordinator, Transfer Center, Ful Time, First Shift

UC Health; Cincinnati (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

UC Health is seeking a full-time Bed Board and Transfer Center Coordinator for the Transfer Center at University of Cincinnati Medical Center in Cincinnati, OH. The role supports the ER and Level III Trauma Center, coordinating bed placement and patient transfers to maintain smooth throughput.

The position requires strong customer service experience and the ability to collaborate with multiple care teams while adhering to hospital policies and procedures.

Qualifications

• High School Diploma or GED required; Associates or Bachelors preferred.
• 3-5 years equivalent customer service experience.

Responsibilities

• Coordinate bed management and transfer workflows to ensure timely patient movement.
• Collaborate with physicians, care coordinators, and nursing units to ensure timely transfers.
• Prioritize daily transfers and optimize patient flow across units and departments.
• Serve as primary contact for bed availability and admission concerns; ensure throughput on units.
• Support unit and hospital goals through teamwork and problem-solving and adherence to policy.
• Maintain composure and communicate clearly during high call volume to resolve issues.

Skills

Customer service

Communication

Education

High School Diploma or GED

Associates or Bachelors preferred

Job description

Job Description

Bed Board and Transfer Center Coordinator, Day Shift, Transfer Center

UC Health is hiring a full-timeBed Board and Transfer Center Coordinator for the Transfer Center for the night shift at University of Cincinnati Medical Center.

Bed Board and Transfer Center Coordinator, Day Shift, Transfer Center

UC Health is hiring a full-timeBed Board and Transfer Center Coordinator for the Transfer Center for the night shift at University of Cincinnati Medical Center.

The Bed Board and Transfer Center Coordinator will support the Medical Centers emergency room (ER) and Level III Trauma Center, delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures.

About University Of Cincinnati Medical Center

As part of the Clifton Campus of UC Health, Greater Cincinnati’s academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati.

UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati’s only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment’s notice for a wide variety of the most complex medical conditions and injuries. UC Health is an EEO employer.

Unit Details

• Collaborates with every unit in UCMC
• Complex problem solving
• Unit is expecting to grow to system wide

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

Verification of insurance coverage utilization different on-line modalities for clinic patients receiving diagnostic testing (i.e. CT, MRI, etc.),along with chemotherapy and radiation therapy and/or surgical procedures. The associate is responsible for obtaining prior authorization requests and/or pre-determination for these services to ensure maximum reimbursement to the organization.

Location

Cincinnati, OH, United States

Qualifications

• High School Diploma or GED required; Associates or Bachelors preferred.
• 3-5 years equivalent customer service experience

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

Responsibilities

Facilitate processes daily to expedite patient movement within the hospital and to accept new patients in the healthcare system without delay. While collaborating with the multi-disciplinary team, and adhering to patient centered care principles, facilitates transfers of patients throughout the organization. Coordinates, prioritizes, and optimizes patient flow activities. Expedites patient transfers from outside hospitals coordinating the connection of accurate physicians to maintain an optimized referral center within UC Health.

• Provide overall direction/guidance/coordination to health care providers in the achievement of patient movement.
• Collaborate with MD, Care Coordinator, and the software system to ensure timely coordination of transfer.
• Assist as needed with the transfer of patients to a higher or lower level of care.
• Serve as contact person for bed management for any admission concerns. Ensure throughput on units and compliance with the transfer process.
• Function as a department team member to support unit and hospital goals.
• Able to prioritize and perform multiple tasks effectively in a time sensitive environment to achieve optimal outcomes.
• Coordinate and collaborate with physicians, all hospital nursing units, transportation and environmental services regarding bed placement.
• Communicate with clinical unit nursing staff the new admission information and develop a plan for acceptance of the new admission within 30 minutes.
• During high call volume or limited bed capacity, remains calm and provides solutions effectively - demonstrates a strong ability to identify, analyze and solve problems.
• Interact with others in a courteous and tactful manner, displaying respect, trust and caring.
• Listen effectively, recognize and accept constructive criticism and is open to opposing points of view.
• Promote team momentum, enthusiasm and UC Health PRIIDE values.
• Seek to make improvements in work and assure that those improvements align with departmental and organizational strategy.