Health Unit Assistant

UnityPoint Health; West Des Moines (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Parental leave

401K matching

Employee recognition program

Dental insurance

Health insurance

Paid holidays

Short/long-term disability

Pet insurance

Tuition reimbursement

Adoption assistance

Job summary

UnityPoint Health in West Des Moines, IA is seeking a Health Unit Assistant to serve as the central point of contact for staff, patients, families, and departments. You will manage administrative tasks, support patient flow, and coordinate unit activities to keep operations running smoothly in a fast-paced healthcare environment.

The role emphasizes strong communication, attention to detail, and organizational skills, with shifts including holiday and every 3rd weekend rotation.

Qualifications

• High school graduate or equivalent.
• 1 year of clerical, customer service or related healthcare experience required.
• Fluent English; strong communication and multitasking abilities.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Welcome and assist patients, visitors, and staff with professionalism.
• Answer and route phone calls and unit communications promptly and accurately.
• Manage multiple tasks with accuracy and attention to detail.
• Update and maintain patient records in the EHR per privacy standards.
• Support patient flow by coordinating admissions, transfers, and discharges with nursing and admitting staff.
• Assist with scheduling diagnostic tests, procedures, and follow-up appointments.
• Communicate clearly with multidisciplinary team members to support patient care and safety.
• Handle confidential information with discretion and maintain professionalism.

Skills

Communication skills

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Shift: 9:30a-10p, 2 12-hour shifts a week, with holiday and every 3rd weekend rotation, 24 hours/week

The Health Unit Assistant plays a key role in keeping our healthcare unit running smoothly.We’relooking for someone who bringsstrong communicationskills, attention to detail, and the ability to stay organized in a fast paced environment.Asa central pointof contact for staff, patients, families, and other departments, the HUA supports daily operations by managing administrative tasks,assistingwith patient flow, and helping coordinate unit activities. This role is essential to creating an efficient, supportive, andwellconnectedcare environment.If you enjoy being thegotoperson who keeps everything moving, this position offers a meaningful opportunity to make an impact every day!

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Welcome andassistpatients, visitors, and staff with professionalism and courtesy.
• Answer and direct phone calls and unit communications promptly and accurately.
• Manage multiple tasks and requests efficiently whilemaintainingaccuracy and attention to detail.
• Update andmaintainpatient records in the electronic health record (EHR) systemin accordance withdocumentation and privacy standards.
• Support patient flow by coordinating admissions, transfers, and discharges in collaboration with nursing and admitting staff.
• Assistwith scheduling diagnostic tests, procedures, and follow-up appointments as directed.
• Communicate clearly and effectively with multidisciplinary team members to support patient care and safety.
• Handle sensitive and confidential information with discretion andmaintain a professional demeanor at all times.
• Assistswith orientingnew staffto the role
• Maintain office equipment and supplies as directed.
• Performadditionalclerical and support duties as assigned.

Qualifications

Education: High school graduate or equivalent.Experience: 1 year of previous clerical, customer service or other experience in healthcare setting required.Knowledge/Skills/Abilities: Writes, reads, comprehends and speaks fluent English. Multicultural sensitivity. Microsoft Office – basic computer skills. Customer/patient focused.