Health Unit Assistant

UnityPoint Health; Des Moines (IA); On-site; USD 33,000 - 45,000; Full time

Job summary

UnityPoint Health in Des Moines, IA is seeking a Health Unit Assistant to support a busy healthcare unit. The 7:00 pm–7:30 am shift on Tuesdays and Thursdays, plus 2–3 holidays per year, offers opportunities to contribute to patient flow and unit operations with professionalism and discretion.

You’ll welcome patients and staff, answer calls, maintain accurate records in the EHR, coordinate admissions/transfers/discharges, and assist with scheduling tests and follow-ups while upholding privacy

Qualifications

• High School diploma or equivalent required.
• One year of clerical or healthcare-related experience preferred.
• Strong communication and attention to detail.

Responsibilities

• Welcome patients, visitors, and staff with professionalism.
• Answer and direct phone calls and unit communications promptly.
• Update patient records in the EHR system with accuracy.
• Coordinate admissions, transfers, and discharges with nursing staff.
• Assist with scheduling tests and follow-up appointments.
• Maintain office equipment and supplies.
• Assist with orienting new staff.
• Maintain confidentiality and professional demeanor.

Skills

Communication skills

Attention to detail

Customer service

Education

High School diploma or GED

Job description

Overview

Shift: 7p-7:30a, Tuesdays and Thursdays, 2-3 holidays per year

The Health Unit Assistant (HUA) provides essential administrative and clerical support to ensure smooth operations within a healthcare unit. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. The HUA serves as a central point of contact for staff, patients, families, and other departments, assisting with administrative functions, patient flow, and assisting with unit activities.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Welcome andassistpatients, visitors, and staff with professionalism and courtesy.
• Answer and direct phone calls and unit communications promptly and accurately.
• Manage multiple tasks and requests efficiently whilemaintainingaccuracy and attention to detail.
• Update andmaintainpatient records in the electronic health record (EHR) systemin accordance withdocumentation and privacy standards.
• Support patient flow by coordinating admissions, transfers, and discharges in collaboration with nursing and admitting staff.
• Assistwith scheduling diagnostic tests, procedures, and follow-up appointments as directed.
• Communicate clearly and effectively with multidisciplinary team members to support patient care and safety.
• Handle sensitive and confidential information with discretion andmaintain a professional demeanor at all times.
• Assistswith orientingnew staffto the role
• Maintain office equipment and supplies as directed.
• Performadditionalclerical and support duties as assigned.

Qualifications

Education:

• High School diploma or equivalent required.

Experience:

• One (1) yearpreviousclerical, customer service or other experience in a healthcare setting preferred.

License(s)/Certification(s):

• None.