Health Technician (Telehealth Clinical)

U.S. Department of Veterans Affairs; Louisville (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Health Technician to support telehealth operations. This entry-level role involves managing daily telehealth services, scheduling appointments, and ensuring a seamless patient experience. The ideal candidate will possess strong communication skills and a solid understanding of telehealth technologies. With a focus on patient care and teamwork, this position offers a unique opportunity to contribute to innovative healthcare solutions. If you're passionate about improving patient access to care through technology, this role is perfect for you.

Qualifications

• Experience in a health care field demonstrating ability to perform work.
• Education in health care related courses or equivalent experience.

Responsibilities

• Manage telehealth operations and appointments.
• Document patient history and maintain electronic records.
• Prepare telehealth rooms and equipment for use.

Skills

Patient Care

Telehealth Technology

Communication Skills

Computer Proficiency

Organizational Skills

Education

Bachelor's Degree in Health-related Field

Certification in Health Care

Tools

Electronic Health Records (EHR)

Telehealth Equipment

Scheduling Software

Job description

The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.).


Duties

This an entry level Health Technician (Telehealth Clinic) position. The incumbent performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and between the assigned location and remote sites of care.

Duties include but not limited to:

Requirements

Qualifications
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience: One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician; OR
• Education: Four academic years above high school leading to a bachelor's degree with courses related to the occupation; OR
• Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:
  • Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; OR
  • Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates.

GS-5 (Entry Level):

• Experience or Education. None beyond the basic requirements.

GS-6 (Full Performance Level):

(1) Experience. You must possess at least one (1) year of experience equivalent to the next lower grade level GS-05 in the federal service that equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the Telehealth Clinical Technician, and that is typically in or related to the position to be filled. Assignments associated with this position include, but are not limited to: Schedule telehealth appointments using an electronic scheduling system; Obtain and document patient history and pertinent clinical information in electronic medical records; Prepares the telehealth room where the Health Technician (Telehealth Clinical) readies the equipment for examination; Establishes video conferencing connection and makes introductions between patient site and provider site; Monitors and maintains electronic schedule of rooms, patients, technologies, and presenters; administers the patient satisfaction survey; Cleans and performs minor routine maintenance of assigned telehealth technology.

(2) Demonstrated Knowledge, Skills, and Abilities (KSA). In addition to the experience above, the candidate must demonstrate all of the following KSAs.

(a) Comprehensive knowledge of computer systems and programs to perform a variety of tasks.
(b) Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education.
(c) Ability to provide and receive guidance and technical direction.
(d) Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments.
(e) Ability to read, interpret, and apply complex written instructions.
(f) Knowledge of general clinical policies and procedures in a healthcare environment.
(g) Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters.


Preferred Experience: Previous experience in Home Telehealth or Remote Patient Monitoring. Experience with Electronic Health Records. Experience with standard products including computer, email, word processing, etc. Previous office experience preferred. Experience in accessing and recording in patient medical records.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-05 to GS-06.

Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required.