Remote Certified Pharmacy Technician - Engagement (11:00AM - 7:30PM EST)

AnewHealth; Ohio; Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative company in pharmacy care management is seeking a Remote Certified Pharmacy Technician to join their dynamic Patient Care Center. In this role, you will engage with patients, doctors, and facilities, providing exceptional support and service in a fast-paced environment. Your responsibilities will include managing inquiries, updating medication profiles, and collaborating with clinical professionals to ensure efficient patient care. This position offers a comprehensive benefits package and the opportunity to make a significant impact in the lives of patients across the nation. If you are passionate about helping others and thrive in a phone-based environment, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Short-term Disability

Life Insurance

Qualifications

• Must be 18+ years old and have pharmacy experience.
• Certification with PTCB or NHA required.

Responsibilities

• Provide exceptional customer service via phone.
• Handle high volume inbound calls from patients.
• Verify prescription information with doctors.

Skills

Customer Service Skills

Pharmacy Billing Knowledge

Organizational Skills

Critical Thinking

Software Proficiency

Education

High School Diploma or GED

Tools

Pharmacy Management Software

Job description

Join to apply for the Remote Certified Pharmacy Technician - Engagement (11:00AM - 7:30PM EST) role at AnewHealth

About AnewHealth

AnewHealth is one of the nation’s leading pharmacy care management companies, specializing in caring for people with complex, chronic needs across all 50 states. Established in 2023, we provide comprehensive pharmacy services, pharmacy benefit management, and support for programs like PACE, serving over 100,000 people with a team of 1,400+ members.

Job Overview

Pharmacy Technicians in our Patient Care Center of Excellence work in a call center environment, engaging with patients, doctors, and facilities via phone. Responsibilities include managing patient inquiries, updating medication profiles, supporting patient care, and navigating pharmacy systems. This role offers a dynamic, high-energy environment focused on phone-based pharmacy support.

Responsibilities

• Provide exceptional customer service via phone.
• Handle high volume inbound calls from patients, serving as an expert to resolve questions.
• Make outbound calls to update or create medication profiles.
• Assist with patient questions and resolve care issues.
• Coordinate with clinical pharmacists and medical professionals.
• Perform claim adjudication, billing, eligibility checks, and collect balances.
• Maintain accurate and confidential patient records.
• Receive prescription authorizations, clarifications, or transfers using sound drug knowledge.
• Verify prescription information with doctors.
• Process prescription data quickly and accurately.
• Conduct welcome calls for new patients and assist with onboarding.
• Collaborate with technicians and pharmacists to ensure smooth onboarding.
• Support a nationwide patient base in a fast-paced environment.
• Perform additional tasks as needed.

Skills & Abilities

• Comfortable in a phone-based environment.
• Ability to work independently and motivate oneself.
• Strong customer service skills for interactions with doctors, pharmacists, and patients.
• Thorough drug and pharmacy billing knowledge.
• Proficiency with multiple software systems.
• Excellent organizational and prioritization skills.
• High confidentiality standards.
• Passion for helping others.
• Critical thinking and detailed documentation skills.
• Alignment with ExactCare’s Core Values.

Minimum Requirements

• Must be 18+ years old.
• High school diploma or GED.
• Experience in a pharmacy setting.
• Certification with PTCB or NHA, and current certification maintained.
• Active pharmacy technician registration with the State Board of Pharmacy.
• Ability to work remotely or in an office setting, primarily sitting at a desk.
• Schedule: Monday to Friday, 11am to 7:30pm EST.

Benefits

AnewHealth offers a comprehensive benefits package including medical, dental, vision, flexible spending accounts, life insurance, short-term disability, voluntary benefits, 401(k), paid time off, and holidays. Coverage begins the month after hire.

Equal Opportunity Statement

AnewHealth is an equal opportunity employer, committed to diversity and inclusion. We encourage applicants to self-identify and are a drug-free workplace. Applicants must be eligible to work in the country.