Health Support Engineering Manager — Client Experience Lead

Oracle Corporation; Kansas City (MO); Hybrid; USD 100,000 - 140,000; Full time

Job summary

Oracle Corporation is seeking a Manager within Oracle Health Support in Kansas City, MO. The role focuses on leading a team delivering technical and application support to clients, guiding escalation handling, and ensuring a positive client experience.

You will coach team members, manage performance, and monitor service levels to improve operations. A hybrid schedule may require in-office attendance based on business needs.

Qualifications

• Demonstrated leadership of a support team.
• Strong communication and customer-focused mindset.
• Ability to coach, develop, and manage performance.

Responsibilities

• Lead a team of Oracle Health Support professionals delivering technical and application support.
• Oversee ticketing, phone, and other channels, guiding complex issues to resolution.
• Coach and develop team members, drive performance, and ensure high client satisfaction.

Skills

People leadership

Communication

Coaching

Problem solving

Decision making

Job description

Oracle Corporation is seeking a Manager within Oracle Health Support in Kansas City, MO. The role focuses on leading a team delivering technical and application support to clients, guiding escalation handling, and ensuring a positive client experience.

You will coach team members, manage performance, and monitor service levels to improve operations. A hybrid schedule may require in-office attendance based on business needs.