Health Services Assistant-ABQ

Presbyterian System Services; Albuquerque (NM); On-site; USD 24,000 - 40,000; Full time

Benefits offered by this job

Wellness program

Employee health plan

Drug-free workplace

Job summary

Presbyterian Healthcare Services in Albuquerque, NM seeks a full-time Health Services Assistant to support health services coordination, medical records, prior authorization, and data entry.

The role involves coordinating benefits, referrals, and communications with providers and members, using multiple computer applications. A high school diploma is required; an associate degree is preferred, with 1–3 years in medical or health insurance settings.

Qualifications

• High School Diploma or GED required; associates preferred.
• 1–3 years in medical or health insurance position.
• Experience with prior authorization and medical records coordination.

Responsibilities

• Process prior authorizations and document outcomes per guidelines.
• Coordinate benefits, referrals, and provider communications.
• Data entry and claims-related documentation across systems.

Skills

Medical records coordination

Claims processing

Prior Authorization

Communication skills

Education

High School Diploma or GED

Associates Degree preferred

Tools

Medical billing software

CRM/ERP systems

Job description

Location Address:1100 Central Ave SE Albuquerque, NM 87106-4930Compensation Pay Range:Minimum Offer $17.46 Maximum Offer $28.78 Now Hiring: Health Services Assistant-ABQSummary:Responsible for supporting Health Services Coordination functions including, but not limited to, medical records coordination, technical retrospective claims review, referral/auth. entry, research which may include but not limited to claims, eligibility, benefits, provider contracts, coordination of benefits, provider education, data entry report generation, act as liaison to and/or assists PHS clinical leaders Type of Opportunity: Full time Job Exempt: No Job is based: Presbyterian Hospital Work Shift: Days (United States of America)Responsibilities:Prior Authorization may process emergent/elective and transitional prior authorization requests according to established evidenced based criteria. Screens prior authorization requests not meeting guidelines and requests/gathers/forwards additional information.May conduct utilization review by monitoring daily prior authorization requests and documenting timely updates for service requests. Completes Administrative Denials and submits Medical Director Reviews as directed.Correspondence with Provider/Member Notifies members and providers including but not limited to approvals, provider notification of service requests and out of network approvalsCoordination of Benefits by monitoring benefit limitations for all members. Identifies members for case management or needed follow up regarding subrogation or coordination of benefits. Refers to appropriate departments as needed. Provides claims follow up as indicatedDocuments in multiple computer applications timely and according to unit policy and regulations. Documents appropriate codes and claims payment information to ensure accurate claims payment. Data entry to ensure accurate records notifications/referrals. Submits Patient referrals for complaints and compliments.Liaison with providers and facilities telephonically, include problem solving regarding member needs, Requests clinical updates.May respond to incoming calls routed through skill-based technology to meet quality standards and performance measurements. May conduct outbound calls as required and meet established quality/quantity guidelines supporting initiatives and/or programs.Qualifications:High School Diploma GED required. Associates Degree or completion of a medical vocational program preferred.One to three years' experience in a medical or health insurance positionAll benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.WellnessPresbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.Why work at Presbyterian?As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.About Presbyterian Healthcare ServicesPresbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services