Health Services Assistant-ABQ

Presbyterian Healthcare Services; Albuquerque (NM); On-site; USD 24,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Job summary

Presbyterian Healthcare Services in Albuquerque, NM seeks a Health Services Assistant to support health services coordination, medical records, claims data, and referrals. This full-time role collaborates with clinical leaders, processes denials, and assists with COB and provider communications.

The ideal candidate has a High School Diploma or GED and 1–3 years in medical or health insurance settings; an Associate degree or vocational training is preferred, with a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• Associate degree or completion of medical vocational program preferred.

Responsibilities

• Process prior authorization requests according to established criteria and gather/additional information as needed.
• May conduct utilization review and document updates for service requests.
• Notify members and providers about approvals, referrals, and other communications.
• Monitor coordination of benefits and refer to subrogation or follow-up as needed.
• Document codes and claims payment information to ensure accurate billing.
• Consult with providers and facilities to resolve member needs and coordinate clinical updates.
• Handle calls and outreach to meet quality standards and program goals.

Education

High School Diploma or GED

Associate degree or medical vocational program

Job description

Location Address:

1100 Central Ave SEAlbuquerque, NM 87106-4930

Compensation Pay Range:

Minimum Offer $17.46Maximum Offer $28.78Now Hiring: Health Services Assistant-ABQ

Summary:

Responsible for supporting Health Services Coordination functions including, but not limited to, medical records coordination, technical retrospective claims review, referral/auth. entry, research which may include but not limited to claims, eligibility, benefits, provider contracts, coordination of benefits, provider education, data entry report generation, act as liaison to and/or assists PHS clinical leadersType of Opportunity: Full timeJob Exempt: NoJob is based: Presbyterian HospitalWork Shift: Days (United States of America)

Responsibilities:

• Prior Authorization may process emergent/elective and transitional prior authorization requests according to established evidenced based criteria. Screens prior authorization requests not meeting guidelines and requests/gathers/forwards additional information.
• May conduct utilization review by monitoring daily prior authorization requests and documenting timely updates for service requests. Completes Administrative Denials and submits Medical Director Reviews as directed.
• Correspondence with Provider/Member Notifies members and providers including but not limited to approvals, provider notification of service requests and out of network approvals
• Coordination of Benefits by monitoring benefit limitations for all members. Identifies members for case management or needed follow up regarding subrogation or coordination of benefits. Refers to appropriate departments as needed. Provides claims follow up as indicated
• Documents in multiple computer applications timely and according to unit policy and regulations. Documents appropriate codes and claims payment information to ensure accurate claims payment. Data entry to ensure accurate records notifications/referrals. Submits Patient referrals for complaints and compliments.
• Liaison with providers and facilities telephonically, include problem solving regarding member needs, Requests clinical updates.
• May respond to incoming calls routed through skill-based technology to meet quality standards and performance measurements. May conduct outbound calls as required and meet established quality/quantity guidelines supporting initiatives and/or programs.

Qualifications:

• High School Diploma GED required. Associates Degree or completion of a medical vocational program preferred.
• One to three years' experience in a medical or health insurance position

• All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services