Health Service IT Assistant

Dartmouth College; New Hampshire; On-site; USD 45,000 - 55,000; Full time

Job summary

Dartmouth College seeks a Health Service IT Assistant. In this one-year term position, you will support the Health Service IT team by assisting staff with clinical and administrative systems and managing projects like inventory management and device setup.

The ideal candidate has an Associate’s degree, at least one year of experience with complex administrative information systems, excellent communication skills, and a commitment to diversity. This role offers a chance to contribute to significant health service projects.

Qualifications

• At least one year of experience with complex administrative information systems, two years preferred.
• Experience in a college or university healthcare setting is preferred.
• Commitment to diversity and serving the needs of a diverse population.

Responsibilities

• Troubleshoot issues with DSHS systems.
• Manage Health Services computer inventory.
• Oversee user account processes in PNC.
• Assist with SHS IT project management tasks.
• Demonstrate professionalism in communications.

Skills

Project management

Planning and organization

Verbal communication

Written communication

Customer service

Support for electronic medical record system

Education

Associate’s degree in computer science or related field

Bachelor’s degree in computer science or related field (preferred)

Job description

Health Service IT Assistant

Position Purpose: This one‑year term position supports the Health Service IT team by acting as a departmental customer service agent, assisting staff with clinical and administrative systems, and contributing to several large projects over the next year, including inventory management, device setup, report creation, and issue troubleshooting.

Responsibilities

• 50% Troubleshoot and address issues reported by staff and campus services that affect DSHS systems.
• 20% Manage Health Services computer inventory via the Campus CAP program, including ordering and configuring desktops, laptops, and monitors.
• 20% Manage user account processes, including updating and creating PNC user accounts, EDH access, and Castries configuration.
• 10% Assist with SHS IT project management tasks such as correcting medical‑record data errors, updating user & provider tables in PNC, setting up billable services in the PNC Billing module, and establishing a waiver process for DSGHP through PNC Billing.
• Demonstrate professionalism and collegiality in all interactions and communications.
• Perform other duties as assigned.

Qualifications

Education: Associate’s degree in computer science or a related field (Bachelor’s degree preferred).

Experience: At least one year of experience with complex administrative information systems (two years preferred, especially in a college or university healthcare setting).

Skills & Knowledge:

• Ability to manage multiple projects simultaneously.
• Strong planning and organizational skills.
• Excellent verbal and written communication skills.
• Commitment to diversity and serving the needs of a diverse population.
• Experience supporting an electronic medical record system (preferred).

EEO Statement

Dartmouth College is an equal‑opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.