Health Services Assistant

Hamilton College; Town of Clinton (NY); On-site; USD 27,000 - 28,000; Part time

Job summary

Hamilton College Health Center seeks a part-time Health Services Assistant to support medical staff, handle PHI, answer calls, schedule appointments, and process PHI requests.

The position is on a 85% schedule (1,547 hours) with Mon-Thu 9:30am-5:30pm and Fri 8:30am-4:30pm during the academic year, summers off. Must be flexible with the schedule. Requires a High School Diploma; an Associate's Degree preferred.

Qualifications

• High School Diploma required. Minimum Associate's Degree preferred.
• Equivalent combination of education and experience will be considered.

Responsibilities

• Answer multi-line phones to schedule appointments and relay messages.
• Coordinate services with medical staff and handle PHI securely.
• Arrange referrals and coordinate imaging and lab services as needed.
• Receive and log medications, verify patient pickup with Hill Cards.
• Assist with lab and medical report sorting for staff.
• Respond to inquiries about Health Center services and HIPAA/FERPA compliance.
• Maintain patient information databases and office supplies.
• Support inclusive campus community and be flexible with hours.

Skills

Communication skills

Organizational skills

HIPAA knowledge

Discretion/confidentiality

Calm under pressure

Google Docs

Medical terminology

Flexible hours

Education

High School Diploma

Associate's Degree preferred

Tools

Word processing

Database management

Job description

Job Description

Position Summary

Working in conjunction with the Student Health Services Coordinator, the Health Services Assistant supports the medical staff in the Health Center and provides a range of medical support services including, but not limited to: answering phone calls, making appointments, handling and processing requests for protected health information (PHI).

This is a part time, benefited position on a 85% schedule (1,547 hours). The work schedule is Monday-Thursday 9:30am - 5:30pm and Friday 8:30am-4:30pm during the academic year (summers off). Ability to be flexible with the work schedule is required.

Responsibilities

• Answer several-line phones to schedule appointments and take messages for both nursing triage and several providers
• Help coordinate services to appropriate medical staff
• Regularly handle confidential PHI and other sensitive student information
• Assist with making referral appointments for student patients with specialists depending on their insurance coverage. Help coordinate x-ray and laboratory services when necessary
• Receives deliveries from local pharmacies for student prescriptions, logs medications and checks student Hill Cards at time of pick up. Reaches out to students when necessary per delivery policy
• Sorts lab and medical reports to then provide to the appropriate medical staff
• Be able to respond to inquiries related to Health Center services (insurance coverage, requests for health records for graduate school, personal and employment reasons, etc.) from alumni, students, parents both prospective and current, off campus personnel included.
• Maintaining knowledge and compliance of HIPAA and FERPA rules and laws as pertains to New York State
• Assists, sorts and maintains a database of patient information
• Maintains office supplies and equipment
• Perform other duties as assigned
• Actively participate in building an inclusive and equitable campus community

Education And Experience

High School Diploma required. Minimum Associate's Degree preferred. Previous experience in the medical field, such as reception, intake, and/or referral management, is required. Equivalent combination of education and experience will be considered.

Knowledge, Skills, And Abilities

• Ability to communicate effectively both verbally and in writing
• Excellent organizational skills - able to prioritize tasks and be able to pivot to other tasks as needed
• Knowledge and understanding of HIPAA laws and rules.
• Demonstrated ability to exercise a high degree of confidentiality and discretion, specifically when working PHI and communicating with patients.
• Ability to be able to remain calm in a high-pressure environment.
• Proficiency in Google Docs, Word processing and database management.
• Knowledge and understanding of medical terminology.
• Ability to work flexible hours as needed.

Compensation Range

$19.50 - $20.50

EEO Policy

Hamilton College is an equal opportunity employer and is committed to creating an accessible, supportive environment and an educational experience that recognizes a wide array of experiences, backgrounds and viewpoints as integral components of academic excellence. Candidates who can contribute to those goals are encouraged to apply and identify their strengths in these areas.

Benefits

For Benefits Information, please navigate to the following link:

Employment - Work at Hamilton - Hamilton College