Health Service IT Assistant.

Dartmouth College; Hanover (NH); On-site; USD 39,000 - 41,000; Full time

Job summary

Dartmouth College in Hanover, NH invites applications for a 12-month Health Service IT Assistant who will support clinical and administrative systems used by health service staff. The role partners with the Health Service Systems Administrator on large projects, including inventory management, device setup, report creation, and troubleshooting.

The candidate will contribute to IT support for Health Services systems, participate in project work across teams, and help ensure reliable operation of

Qualifications

• Associates or equivalent combination of education and experience.
• At least one year of experience with complex administrative information systems.

Responsibilities

• SHS IT project management including correction of medical record data issues for incoming student data and updating the user/provider table in PNC.
• Addresses issues reported by staff and campus services affecting Health Services IT and campus email and ticketing systems.
• Manages Health Services computer inventory through the Campus CAP program: ordering and configuring desktops/laptops and monitors.
• Manages user account processes including updating/creating PNC user accounts, EDH access, and Castries configuration.
• Demonstrates professionalism and collegiality; performs other duties as assigned.

Skills

Project management

Multi-project management

Planning

Verbal and written communication

Diversity and inclusion

Education

Associate’s degree in computer science or related field

Bachelor’s degree in computer science or related field

Job description

Position Details

Position Information

Posting date 08/18/2026

Closing date

Open Until Filled Yes

Position Number 1129629

Position Title Health Service IT Assistant

Hiring Range Minimum $28.00

Hiring Range Maximum $30.00

Union Type Not a Union Position

SEIU Level Not an SEIU Position

FLSA Status Non-Exempt

Employment Category Regular Full Time w/end date

Scheduled Months per Year 12

Scheduled Hours per Week 40

Schedule

Location of Position Hanover, NH 03755

Address 5-7 Rope Ferry Road

Remote Work Eligibility? Onsite only

Is this a term position? Yes

If yes, length of term in months. 12 months

Is this a grant funded position? No

Position Purpose

This is a one-year term position that supports the Health Service IT with the clinical and administrative systems used by health service staff. The Health Service IT Assistant supports the Health Service Systems Administrator by acting as a departmental customer service agent supporting staff needs through several large projects over the next year including inventory management, device setup, report creation, and troubleshooting issues.

Required Qualifications - Education and Yrs Exp

Associates or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• Project management skills.
• Ability to manage multiple projects simultaneously.
• Planning and organizational skills.
• Verbal and written communication skills.
• Commitment to diversity and to serving the needs of a diverse population.

Experience

• At least one year of experience with complex administrative information systems.

Education

• Associate’s degree in computer science or related field

Preferred Qualifications

Skills & Knowledge

• Experience acting as support for an electronic medical records system.

Experience

• At least two years of experience with complex administrative information systems, preferably in a college or university healthcare setting.

Education

• Bachelor’s degree in computer science or related field.

Contact Information

Department Contact for Recruitment Inquiries: Diana Kiefer

Department Contact Phone Number: 646-3800

Department Contact for Cover Letter and Title: Hailey Wetherbee, Associate Director of Administration

Department Contact's Phone Number

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle ...

Not an essential function

Special Instructions to Applicants

This position is a 12-month term position.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.

https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions

Quick Link https://searchjobs.dartmouth.edu/postings/86284

Key Accountabilities

SHS IT project management to include the correction ofmedical record data issues found when preparing the incoming student data to send to Dartmouth Health and the updating of the user & provider table in PNC to meet newly added license requirements. Assists with setting up billable services in the PNC Billing module and assists in the creation and establishment of a waiver process for DSGHP through PNC Billing.

Percentage Of Time 50%

Troubleshoots and addresses issues reported by staff and campus services that affect DSHS systems. (Closely screens Health Services IT and individual campus email accounts as well as campus IT ticketing system for Health Services issues.)

Percentage Of Time 20%

Manages Health Services computer inventory through the Campus CAP program. This includes ordering and configuring desktops/laptops and monitors.

Percentage Of Time 20%

Manages user account process including the updating and creation of PNC user accounts, EDH access and Castries configuration.

Percentage Of Time 10%

• Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.
• Performs other duties as assigned.