Customer Service Representative

Dartmouth College; Hanover (NH); On-site; USD 31,684 - 33,062; Full time

Job summary

Dartmouth College is seeking a Customer Service Representative to serve as the first contact for students and visitors at Health Services. This role involves responding to inquiries about clinical and administrative issues and managing appointment schedules for a busy outpatient clinic.

The ideal candidate should possess an Associate Degree or equivalent experience, have strong computer skills, and ideally have prior experience in a healthcare setting. This position is temporary and offers a hiring range of $23.00/hr - $24.00/hr.

Qualifications

• Ability to respond to broad range of clinical and administrative inquiries.
• Competency with scheduling systems and maintaining professional communication.

Responsibilities

• Monitor electronic scheduling system for outpatient clinic appointments.
• Assist in medical records tasks including data entry and payment processing.
• Demonstrate professionalism and collegiality in communications.

Skills

Competency with standard computer applications

Education

Associate Degree or equivalent

Job description

Position Information

Position Title: Customer Service Representative

Position Number: 0000000

Hiring Range: $23.00/hr - $24.00/hr

Location: 5 Rope Ferry Road, Hanover, NH 03755

Employment Category: Temporary Full Time

FLSA Status: Non-Exempt

Position Purpose

To serve as the first contact with the Health Service for students and visitors by responding to questions and inquiries on a broad range of clinical and administrative issues by telephone or in person.

Key Accountabilities

• Appointment Office: Monitors daily electronic scheduling system and schedules appointments via phone, email and walk‑ins for a busy outpatient clinic. (50%)
• Medical Records: Acts as a customer service representative and assists in annual pre‑arrival project with duties as assigned by MR/R supervisor, including data entry in the EMR, assisting with releases of information following HIPAA confidentiality policies, scans protected health information to the medical records system, receives cash and credit card payments for payable services. (50%)
• Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.
• Performs other duties as assigned.

Required Qualifications

• Associate Degree or equivalent combination of education and experience.
• Competency with standard computer applications, including e‑mail.

Preferred Qualifications

• Prior experience in a health care setting preferred.
• Prior experience with computerized appointment system preferred.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre‑employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non‑discriminatory manner consistent with state and federal law.

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Special Instructions

Dartmouth College has a Tobacco‑Free Policy. Smoking and the use of tobacco‑based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy: https://policies.dartmouth.edu/policy/tobacco-free-policy