Health Plan Support Specialist - Entry Level

WebTPA; San Antonio (TX); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Short- and long-term disability

Paid time off

Holidays

Job summary

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience. The Customer Service Representative handles inbound calls from providers and members, delivering courteous, accurate information and resolving questions about benefits, claims and eligibility.

Training is provided, with core hours 8:00am–4:30pm CST, and a full-time schedule with shifts between 7:00am–7:00pm CST.

Qualifications

• Inbound call center experience in health insurance is preferred.
• Excellent verbal and written communication skills required.
• 0-1 years related work experience.

Responsibilities

• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call to preserve information.
• Adhere to Customer Service metrics: AUX time, hold time, talk time, quality.
• Handle call backs and escalations as necessary.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience. The Customer Service Representative handles inbound calls from providers and members, delivering courteous, accurate information and resolving questions about benefits, claims and eligibility.

Training is provided, with core hours 8:00am–4:30pm CST, and a full-time schedule with shifts between 7:00am–7:00pm CST.