Customer Service Rep I

GuideWell; San Antonio, Northern (TX, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Quarterly bonus

Job summary

WebTPA, a GuideWell Company, is seeking a Customer Service Representative in San Antonio to handle inbound calls from providers and members. The role offers $18.00 per hour plus a quarterly bonus and requires a Monday–Friday schedule with training in CST hours.

Responsibilities include resolving benefits, claims, and eligibility questions, documenting calls, and meeting customer service metrics. 0–1 years' experience and health insurance exposure are preferred.

Qualifications

• 0–1 years related work experience.
• Inbound call center experience in the health insurance industry.
• High school diploma or GED.
• Demonstrated proficiency in Microsoft Word, Excel and Outlook.
• Excellent verbal and written communication skills are required.

Responsibilities

• Successfully complete our training program.
• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call to ensure all information is saved.
• Ensure adherence of Customer Service metrics: AUX time, hold time, staff time, talk time, quality.
• Handle call backs and escalations as necessary.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.

What is your impact?

As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members. You will work diligently to ensure the highest level of service is provided in a courteous manner, no matter what the question or concern.

• $18.00 per hour + Quarterly Bonus!
• Full time position
• Training Hours: Monday to Friday 8:00am to 4:30pmCST
• Work availability required: Monday to Friday with 8hr shift between the hours of 7:00am to 7:00pmCST

What Will You Be Doing:

• Successfully complete our training program.
• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call to ensure all information is saved.
• Ensure adherence of Customer Service metrics:
  • Average monthly After Call Work (AUX) time
  • Average monthly hold time
  • Average monthly staff time
  • Average monthly talk time
  • Average monthly quality
• Handle call backs and escalations as necessary.

Qualifications:

• 0-1 years related work experience.
• Inbound call center experience in the health insurance industry.
• High school diploma or GED.
• Demonstrated proficiency in Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills are required.

What We Can Offer YOU!

To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance
• Life insurance, Short- and long-term disability programs
• Leave programs to support personal circumstances.
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits options available

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.

General Physical Demands:

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.