Inbound Health Care CSR I – Training Path

WebTPA; Irving (TX); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Comprehensive Benefits

Quarterly Bonus

In-office role

Job summary

WebTPA, a GuideWell Company, is seeking a Customer Service Representative to handle inbound calls from providers and members in Irving, TX. This full-time, in-office role pays $18.00 per hour with a quarterly bonus and a comprehensive benefits package.

Training runs Monday to Friday 8:00am to 4:30pm CST. You will document call notes, resolve questions about benefits, claims and eligibility, and maintain key service metrics.

Qualifications

• 0-1 years related work experience.
• Inbound call center experience in the health insurance industry preferred.
• High school diploma or GED.
• Professional phone voice and etiquette.
• Demonstrated proficiency in Microsoft Word, Excel and Outlook.
• Excellent verbal and written communication skills are required.

Responsibilities

• Successfully complete a 4 week training program.
• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call to ensure all information is saved.
• Ensure adherence of Customer Service metrics: AUX time, hold time, staff time, talk time, quality.
• Handle call backs and escalations as necessary.

Skills

Customer service

Phone etiquette

Communication skills

MS Office (Word, Excel, Outlook)

Education

High school diploma or GED

Tools

Microsoft Office

Job description

WebTPA, a GuideWell Company, is seeking a Customer Service Representative to handle inbound calls from providers and members in Irving, TX. This full-time, in-office role pays $18.00 per hour with a quarterly bonus and a comprehensive benefits package.

Training runs Monday to Friday 8:00am to 4:30pm CST. You will document call notes, resolve questions about benefits, claims and eligibility, and maintain key service metrics.