Customer Service Representative - San Antonio at WebTPA

Wayne State University; San Antonio (TX); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off and volunteer time off

Life insurance and disability programs

Job summary

Wayne State University in Texas is seeking a Customer Service Representative in San Antonio to manage inbound customer calls and provide assistance regarding benefits. You will need to complete a training program and ensure calls are resolved effectively.

This full-time position offers $18.00 per hour, along with a quarterly bonus and a range of benefits including medical, dental, and life insurance. Work hours will be Monday to Friday within operational hours.

Qualifications

• Ability to handle inbound customer calls regarding benefits managed by WebTPA.
• Effective communication in assisting both providers and members.
• Willingness to complete a training program.

Responsibilities

• Answer inbound calls from providers and members regarding benefits.
• Provide resolution for questions about claims and eligibility.
• Document notes of each call to ensure accurate information is saved.

Skills

Customer service skills

Problem-solving skills

Communication skills

Job description

Customer Service Representative - San Antonio

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.

What is your impact?

As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members regarding benefits WebTPA manages.

• $18.00 per hour + Quarterly Bonus!
• Full time position
• Training Hours: Monday to Friday 8:00am to 4:30pmCST for 4 weeks
• Work availability required: Monday to Friday with 8hr shift between the hours of 7:00am to 7:00pmCST
• Ability to start on 6/22/2026

What Will You Be Doing

• Successfully complete a 4-7 week training program.
• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call to ensure all information is saved.
• Ensure adherence of Customer Service metrics:
  • Average monthly After Call Work (AUX) time
  • Average monthly hold time
  • Average monthly staff time
  • Average monthly talk time
  • Average monthly quality
• Handle call backs and escalations as necessary.

What We Can Offer YOU!

To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance
• Life insurance, Short- and long-term disability programs
• Leave programs to support personal circumstances.
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits options available

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.