Inbound Benefits Support Rep - $18/hr + Quarterly Bonus

WEB-TPA, Inc.; Irving (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Comprehensive Benefits

401(k) with employer match

Paid time off and holidays

Job summary

WebTPA, a GuideWell Company, seeks a Customer Service Representative to handle inbound calls from providers and members in Irving, TX. This full-time role includes a 4-week training program and maintains performance on benefits, claims and eligibility questions.

We offer comprehensive benefits, 401(k) with match, PTO, holidays and wellness programs. Excellent verbal and written communication plus MS Word/Excel/Outlook proficiency are required.

Qualifications

• 0-1 years related work experience.
• Inbound call center experience in the health insurance industry preferred.
• High school diploma or GED.
• Professional phone voice and etiquette.
• Demonstrated proficiency in Microsoft Word, Excel and Outlook.
• Excellent verbal and written communication skills are required.

Responsibilities

• Successfully complete a 4 week training program.
• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call to ensure all information is saved.
• Ensure adherence of Customer Service metrics: AUX time, hold time, staff time, talk time, quality.
• Handle call backs and escalations as necessary.

Skills

Verbal communication

Written communication

Phone etiquette

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

WebTPA, a GuideWell Company, seeks a Customer Service Representative to handle inbound calls from providers and members in Irving, TX. This full-time role includes a 4-week training program and maintains performance on benefits, claims and eligibility questions.

We offer comprehensive benefits, 401(k) with match, PTO, holidays and wellness programs. Excellent verbal and written communication plus MS Word/Excel/Outlook proficiency are required.