Health Plan Support Specialist

hmsacareers; Kapolei (HI); On-site; USD 42,000 - 52,000; Full time

Job summary

HMSA seeks a customer service associate to assist members by phone, provide timely, accurate responses, and document cases. The role emphasizes quality, timeliness, and research to resolve inquiries.

Ideal candidates hold an Associate's degree or equivalent, demonstrate strong verbal and written communication, and have basic MS Office skills (Word/Excel/Outlook/PowerPoint). Training supports proficiency on two HMSA plans, with additional duties as assigned.

Qualifications

• Associate's degree or equivalent combination of education and work experience.
• Effective verbal and written communication skills.
• Basic working knowledge of Microsoft applications, including but not limited to Word, Excel, Outlook, and PowerPoint.
• Intermediate PC knowledge and navigation proficiency.

Responsibilities

• Assist customers by phone in a timely and accurate manner and document cases.
• Research inquiries and resolve issues using basic analytical skills.
• Maintain inventory of inquiries and coordinate with departments.
• Participate in training to service HMSA's customers and learn two HMSA plans.
• Handle servicing through non-phone channels and assist with offline data or project work.
• Perform all other duties as assigned or directed.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Education

Associate's degree or equivalent

Tools

Word

Excel

Outlook

PowerPoint

Job description

HMSA seeks a customer service associate to assist members by phone, provide timely, accurate responses, and document cases. The role emphasizes quality, timeliness, and research to resolve inquiries.

Ideal candidates hold an Associate's degree or equivalent, demonstrate strong verbal and written communication, and have basic MS Office skills (Word/Excel/Outlook/PowerPoint). Training supports proficiency on two HMSA plans, with additional duties as assigned.