Healthcare Center Experience Specialist

HMSA; Kahului (HI); On-site; USD 42,000 - 60,000; Full time

Job summary

HMSA Center in Kahului, Hawaii seeks a Customer Experience Associate to deliver an exceptional, customer-focused HMSA Center experience and to build trusted relationships with members. You will use broad product and service knowledge to educate and assist customers at the point of contact.

Responsibilities include greeting customers warmly, understanding their questions, guiding them to solutions, and supporting center sales, service, and compliance efforts.

Qualifications

• Provide exceptional customer-focused service to HMSA Center customers.
• Build enduring relationships with HMSA customers and consumers.

Responsibilities

• Deliver a warm and welcoming HMSA Center experience.
• Greet customers, uncover their issues, and guide them through solutions.
• Educate customers on HMSA products, benefits, claims, and enrollment.

Job description

HMSA Center in Kahului, Hawaii seeks a Customer Experience Associate to deliver an exceptional, customer-focused HMSA Center experience and to build trusted relationships with members. You will use broad product and service knowledge to educate and assist customers at the point of contact.

Responsibilities include greeting customers warmly, understanding their questions, guiding them to solutions, and supporting center sales, service, and compliance efforts.