Health Plan Navigator I - Customer Solutions

HMSA; Keaau (HI); On-site; USD 42,000 - 65,000; Full time

Job summary

HMSA in Hawaii is seeking a customer service professional to support members via phone with accurate, timely responses, maintaining service quality in line with performance standards.

You will document cases, coordinate with other departments, and participate in training to support at least two HMSA plans.

The role also covers non‑phone channels such as written inquiries, online interactions, in‑person servicing, or project work, plus other duties as assigned.

Responsibilities

• Assist customers via phone with timely, accurate, and quality service.
• Document and close customer cases, coordinating with HMSA teams.
• Participate in training to support HMSA plans knowledge.
• Handle non‑phone servicing including written, online, or in‑person inquiries.
• Perform other duties as assigned.

Job description

HMSA in Hawaii is seeking a customer service professional to support members via phone with accurate, timely responses, maintaining service quality in line with performance standards.

You will document cases, coordinate with other departments, and participate in training to support at least two HMSA plans.

The role also covers non‑phone channels such as written inquiries, online interactions, in‑person servicing, or project work, plus other duties as assigned.