Health Partnerships & Account Success Manager

The Medical College of Wisconsin, Inc.; Madison (WI); On-site; USD 75,000 - 96,000; Full time

Benefits offered by this job

Health, Vision, Dental coverage

Tuition reimbursement

Paid parental leave

EFAP

Pet insurance

On-campus fitness facility

Cell phone plan discounts

Job summary

The Medical College of Wisconsin (MCW) is seeking an Account Manager for KNN Partner Development and Success. This role manages a portfolio of long-term partner accounts across health institutions, from onboarding to renewal, serving as the primary relationship owner and trusted advisor.

Travel within the United States for in-person engagements is required; remote work is possible only within MCW payroll states.

Qualifications

• Bachelor's degree required.
• Master's degree preferred.

Responsibilities

• Build and sustain relationships with partner institutions.
• Lead onboarding for new partners, including orienting key stakeholders, co-creating partnership goals and success measures, and establishing communication norms.
• Plan and lead partner meetings, Discovery visits, and other partner engagements, both virtually and in-person.
• Conduct structured needs assessments with partners to understand institutional context, readiness, barriers, and priorities.
• Translate partner needs into clear recommendations for collaborative projects.
• Oversee all projects under an account; delegate execution tasks to Coordinators and collaborate with SMEs across the KNN program office.
• Produce high-quality written deliverables, including partner assessment and recommendation reports, partnership proposals, and project plans.
• Monitor partner health throughout the partner journey by surfacing risks early and coordinating internal resources to address them.
• Connect partners to one another and to relevant KNN resources, facilitating relationship-building across the Network.
• Represent the KNN at national convenings and conferences.
• Other duties as assigned

Education

Bachelor's degree

Master's degree

Job description

The Medical College of Wisconsin (MCW) is seeking an Account Manager for KNN Partner Development and Success. This role manages a portfolio of long-term partner accounts across health institutions, from onboarding to renewal, serving as the primary relationship owner and trusted advisor.

Travel within the United States for in-person engagements is required; remote work is possible only within MCW payroll states.