Client Success Coordinator — Medical Affairs

WebMD; Atlanta (GA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Retirement Plan with employer 1

Life and Disability Insurance

Employee Assistance Program (EAP)

Commuter and Transit Benefits

Job summary

WebMD seeks an Associate Account Manager to support client satisfaction and program delivery for Medical Affairs accounts. This role partners with the primary relationship owner and manages project deliverables, while also independently handling smaller projects.

The ideal candidate is highly organized, detail-oriented, and skilled in communication, account leadership, and deadline-driven project execution.

Qualifications

• Bachelor's degree required.
• 1+ year of account or project management experience, ideally in a medical communications agency.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple projects in a fast-paced environment.
• Proficiency with MS Office, task management systems (Workfront, Salesforce), and online collaboration tools (Google, SharePoint).
• Knowledge of medical terminology or healthcare industry a plus.
• Occasional travel required.

Responsibilities

• Support account team with project execution, including kick-offs, status report updates, and project progress reporting.
• Build strong relationships with internal teams (Project Management, Scientific Services, Creative, Product, Insights, etc.) to ensure smooth delivery.
• Help manage client relationships with pharma, medical device, and healthcare partners; translate priorities for internal teams.
• Track project implementation using task management systems; monitor scope and timelines.
• Streamline processes, troubleshoot issues, and ensure client expectations are met.

Skills

Account management

Project coordination

Communication

Organizational skills

Customer service

Deadline-driven

Education

Bachelor's degree

Tools

MS Office

Workfront

Salesforce

Google Workspace

SharePoint

Job description

WebMD seeks an Associate Account Manager to support client satisfaction and program delivery for Medical Affairs accounts. This role partners with the primary relationship owner and manages project deliverables, while also independently handling smaller projects.

The ideal candidate is highly organized, detail-oriented, and skilled in communication, account leadership, and deadline-driven project execution.