Health Outcomes & CAHPS Quality Lead

MetroPlusHealth; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

MetroPlusHealth is seeking a Health Outcomes Survey (HOS) Lead to provide leadership in developing and coordinating quality improvement initiatives that raise HOS and CAHPS scores across all lines of business. This role works with MetroPlus departments, external partners, and provider groups to achieve plan goals and serves as the subject matter expert for HOS and CAHPS quality improvement.

The position involves supporting regulatory survey activities and collaborating to implement interventions

Qualifications

• Bachelor's degree in an analytical field; Master’s degree is a plus.
• 5–8 years of experience in analytics; 2–3 years in managed care preferred.
• Knowledge of CAHPS/HOS measures, HEDIS, QARR and regulatory reporting is strongly preferred.
• Strong proficiency with MS Office; experience with relational databases and stats is a plus.

Responsibilities

• Lead quality improvement initiatives to improve HOS and CAHPS measures.
• Develop, implement, monitor and coordinate programs for performance improvement.
• Prepare and present performance reports to leadership and stakeholders.
• Coordinate meetings with internal and external partners and manage project deliverables.
• Ensure regulatory compliance with CMS and NYS DOH requirements.

Skills

Data analysis

Communication skills

Problem solving

Regulatory knowledge

Education

Bachelor's degree in analytical field

Master's degree a plus

Tools

MS Excel

MS Access

SAS

R

Job description

MetroPlusHealth is seeking a Health Outcomes Survey (HOS) Lead to provide leadership in developing and coordinating quality improvement initiatives that raise HOS and CAHPS scores across all lines of business. This role works with MetroPlus departments, external partners, and provider groups to achieve plan goals and serves as the subject matter expert for HOS and CAHPS quality improvement.

The position involves supporting regulatory survey activities and collaborating to implement interventions