Health Insurance Support Specialist | Chat, Phone & Email

MaziCTools; United States; Hybrid; USD 17,047 - 24,280; Full time

Benefits offered by this job

Stock option packages

Medical, Dental, and Vision Insurance

401k

Flexible time off

Job summary

MaziCTools is seeking a Customer Support Representative to join our team. The role focuses on assisting Simply Insured customers via multiple communication channels, ensuring inquiries are addressed promptly and thoroughly.

Ideal candidates will have 1-2 years of experience in customer service, strong communication skills, and a desire to help people with their health insurance needs. We offer competitive compensation, generous benefits including medical insurance and stock options, and a supportive work environment.

Qualifications

• 1-2 years of experience in customer service or sales role.
• Ability to work in a high-volume contact center environment.
• Passion for helping people, particularly regarding health.

Responsibilities

• Assist customers with insurance navigation and quotes.
• Resolve basic administrative and billing questions.
• Communicate through phone, chat, and email.

Skills

Customer service experience

Multitasking skills

Communication skills

Familiarity with support ticketing software

Desire to help businesses

Tools

Support CRM software

Job description

MaziCTools is seeking a Customer Support Representative to join our team. The role focuses on assisting Simply Insured customers via multiple communication channels, ensuring inquiries are addressed promptly and thoroughly.

Ideal candidates will have 1-2 years of experience in customer service, strong communication skills, and a desire to help people with their health insurance needs. We offer competitive compensation, generous benefits including medical insurance and stock options, and a supportive work environment.