Health Eligibility & Enrollment Specialist

CVS Health; Phoenix (AZ); On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Retirement plan

Bonus program

Job summary

CVS Health is seeking an enrollment specialist to verify and update member records, coordinate eligibility data transfers, and address enrollment questions. You will work with clients, field offices, and claim operations to achieve positive service outcomes.

The role requires 1+ years in customer service and data entry, with proficiency in Word and Excel, typing 35 WPM, and strong communication skills. Full-time with benefits and base pay range discussed during hiring.

Qualifications

• 1+ years of excellent customer service skills with the ability to communicate effectively with both internal and external customers.
• 1+ years of Data entry experience.
• Must be able to type at least 35WPM.
• Excellent verbal and written communication skills including articulation, spelling, grammar, proofreading, and telephone skills.
• Experience with Word and proficient in Excel.

Responsibilities

• Verify enrollment status, makes changes to member records, and addresses enrollment questions.
• Maintains enrollment databases and coordinates electronic transfer of eligibility data.
• Resolves eligibility issues involving member information and partners with clients/vendors.
• Ensures compliance with HIPAA when handling member data.
• Interfaces with clients, vendors, and IT to define business requirements and testing for non-standard arrangements.

Skills

Customer service

Data entry

Typing 35 WPM

Excel

Word

HIPAA compliance

Communication

Education

High School diploma or GED

Tools

QuickBase

Job description

CVS Health is seeking an enrollment specialist to verify and update member records, coordinate eligibility data transfers, and address enrollment questions. You will work with clients, field offices, and claim operations to achieve positive service outcomes.

The role requires 1+ years in customer service and data entry, with proficiency in Word and Excel, typing 35 WPM, and strong communication skills. Full-time with benefits and base pay range discussed during hiring.