Health Club Concierge & Spa Scheduler

Rosen Hotels & Resorts; Orlando (FL); Vor Ort; USD 27.000 - 36.000; Vollzeit

Benefits dieser Stelle

Health and dental insurance

On-site Medical Center

Paid vacation

Tuition reimbursement

401(k) retirement savings plan

Hospitality and dining discounts

Zusammenfassung

The Health Club Front Desk at Rosen Hotels & Resorts in Orlando, FL serves as the first contact for guests, delivering a welcoming and efficient experience. You will handle inquiries, schedule spa treatments, and maintain brand-standard customer service.

Responsibilities include greeting guests, sharing information on amenities, managing calls and emails, processing payments, and assisting as a Gift Shoppe Attendant and Locker Attendant as needed.

Qualifikationen

• 1–2 sentences describing required customer-facing duties and professionalism.
• Experience with front-desk or hospitality services is preferred.
• Ability to handle inquiries and maintain accurate records is essential.

Aufgaben

• Greet and assist guests and members in a warm and professional manner.
• Provide information about hotel amenities and services.
• Handle phone calls, emails, and inquiries regarding health club services and offerings.
• Schedule appointments for spa treatments and other services.
• Process payments, issue receipts, and maintain accurate financial records.
• Assist as a Gift Shoppe Attendant, helping guests with purchases and merchandise inquiries.
• Perform duties as a Locker Attendant, ensuring guest belongings are properly secured.
• Comply with the company's drug-free and nicotine-free policy.
• All other duties as assigned.

Kenntnisse

Customer service

Conflict management

Scheduling

Ausbildung

High school diploma or equivalent

Tools

POS system

Jobbeschreibung

The Health Club Front Desk at Rosen Hotels & Resorts in Orlando, FL serves as the first contact for guests, delivering a welcoming and efficient experience. You will handle inquiries, schedule spa treatments, and maintain brand-standard customer service.

Responsibilities include greeting guests, sharing information on amenities, managing calls and emails, processing payments, and assisting as a Gift Shoppe Attendant and Locker Attendant as needed.