Health Club Front Desk

Rosen Hotels & Resorts; Orlando (FL); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Health and dental insurance

On-site Medical Center

Paid vacation

Tuition reimbursement

401(k) retirement savings plan

Hospitality and dining discounts

Job summary

The Health Club Front Desk at Rosen Hotels & Resorts in Orlando, FL serves as the first contact for guests, delivering a welcoming and efficient experience. You will handle inquiries, schedule spa treatments, and maintain brand-standard customer service.

Responsibilities include greeting guests, sharing information on amenities, managing calls and emails, processing payments, and assisting as a Gift Shoppe Attendant and Locker Attendant as needed.

Qualifications

• 1–2 sentences describing required customer-facing duties and professionalism.
• Experience with front-desk or hospitality services is preferred.
• Ability to handle inquiries and maintain accurate records is essential.

Responsibilities

• Greet and assist guests and members in a warm and professional manner.
• Provide information about hotel amenities and services.
• Handle phone calls, emails, and inquiries regarding health club services and offerings.
• Schedule appointments for spa treatments and other services.
• Process payments, issue receipts, and maintain accurate financial records.
• Assist as a Gift Shoppe Attendant, helping guests with purchases and merchandise inquiries.
• Perform duties as a Locker Attendant, ensuring guest belongings are properly secured.
• Comply with the company's drug-free and nicotine-free policy.
• All other duties as assigned.

Skills

Customer service

Conflict management

Scheduling

Education

High school diploma or equivalent

Tools

POS system

Job description

The Health Club Front Desk serves as the first point of contact for guests, ensuring a welcoming and efficient experience. This role is responsible for handling inquiries, scheduling appointments, and maintaining a high level of customer service while upholding Rosen Hotels & Resorts standards. They must be detail-oriented, possess effective conflict-management skills, and excel in decision-making.

Responsibilities

• Greet and assist guests and members in a warm and professional manner.
• Provide information about hotel amenities and services.
• Handle phone calls, emails, and inquiries regarding health club services and offerings.
• Schedule appointments for spa treatments and other services.
• Process payments, issue receipts, and maintain accurate financial records.
• Assist as a Gift Shoppe Attendant, helping guests with purchases and merchandise inquiries, as needed.
• Perform duties as a Locker Attendant, ensuring guest belongings are properly secured and accessible, as needed.
• Comply with the company's drug-free and tobacco/nicotine-free policy.
• All other duties as assigned.

Experience/Qualifications

• Minimum 6 months of customer service experience preferred.
• Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently.
• Must be able to legally work in the USA.

Education and Certification(s)/License(s)

• High school diploma or equivalent preferred.

Discover Life at Rosen

Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makesRosen Hotels & Resorts®in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation
• Paid Personal Days
• Tuition Reimbursement
• Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Hospitality and Dining Discounts
• Family Outreach Center
• and Many More Benefits

We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.