Housekeeping Dispatch

Rosen Hotels; Orlando (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Affordable Health and Dental Insurance

On-site Medical Center

Holiday Pay

Paid Vacation

401(k) Retirement Savings Plan

Job summary

Rosen Shingle Creek in Orlando seeks a Housekeeping Dispatch agent to receive, process, and forward service calls to the appropriate departments. You will operate the radio, phone, and maintain communications with managers, associates, departments, and guests.

Responsibilities include relaying calls, dispatching to housekeeping, keeping logs, and ensuring tasks are completed within 15 minutes. This role requires strong communication, customer-service focus, and the ability to work in a

Qualifications

• Prior administrative experience preferred.
• Strong verbal and written communication skills.
• Ability to handle guest concerns with professionalism and empathy.
• Ability to work effectively in a fast‑paced, high‑volume environment.
• Able to lift up to 25 lbs. consistently and 50 lbs. infrequently.
• Must be able to legally work in the USA.

Responsibilities

• Attend pre-shift meetings and maintain a courteous, friendly attitude toward guests and associates.
• Operate telephone and two-way radio to relay calls and messages.
• Dispatch calls to housekeeping staff and post maintenance work orders.
• Record information such as name, room number, items to be replaced or serviced.
• Complete a Rollaway & Crib Report and forward it to Management daily.
• Ensure all guest calls or requests are completed within 15 minutes.
• Support housekeeping services to address guest needs and report maintenance opportunities.
• Complete Wellness Check/Privacy Button report to Security and Housekeeping daily.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Empathy

Guest service

Education

High school diploma or equivalent

Job description

Rosen Shingle Creek | Housekeeping | Full Time

Description

Summary:

The Housekeeping Dispatch will receive, process, and forward calls for service to appropriate departments. They will operate the radio, phone, and maintain communications with managers, associates, departments, and guests. They will enter calls received into a log, updates calls, and completion times of tasks.

Responsibilities:

• Attend pre-shift meetings and maintain a courteous, friendly, and helpful attitude toward guests and fellow associates at all times.
• Operate telephone and two-way radio to relay incoming, outgoing, and interoffice calls and messages.
• Dispatch calls to housekeeping staff for in-house guests and post maintenance work orders into Visual one to be dispatched by Guest Relations.
• Perform duties of a general clerical nature as needed such as recording information such as name, room number, articles to be replaced or repaired or services to be rendered.
• Complete a Rollaway & Crib Report and forward it to Management daily.
• Able to handle the stress of high customer demand in a hospitality environment.
• Ensure that all assigned guest calls or special requests are completed within 15 minutes and call guest to ensure satisfactory service.
• To continually support and improve housekeeping services that effectively address problems affecting both guests and associates.
• Report and record any maintenance opportunities to Management.
• Complete a Wellness Check/Privacy Button report to Security and Housekeeping Management daily.
• Perform any other duty/project as assigned, which may not be listed above but is necessary for the good of the department and the hotel.

Comply with the company’s drug-free and tobacco/nicotine-free policy.

• All other duties as assigned

Experience/Qualifications:

Previous administrative experience preferred.

• Strong verbal and written communication skills.
• Ability to handle guest concerns with professionalism and empathy.
• Ability to work effectively in a fast‑paced, high‑volume environment.
• Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently
• Must be able to legally work in the USA.

Education and Certification(s)/License(s):

• High school diploma or equivalent required.

Discover Life at Rosen:
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy:

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation
• Paid Personal Days
• Tuition Reimbursement
• Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Hospitality and Dining Discounts
• Family Outreach Center
• and Many More Benefits

We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.